Presented at INFOCUS 2023
Session ID: 100900

Cardinal Glass is the largest fabricator of sealed insulating glass and low-emissivity coatings used in North America. To support its mission of delivering the highest quality glass products for residential windows, effective collaboration with customers is critical, especially in a complex make-to-order environment. After deploying JDE E1 with Sales Configurator, Cardinal sought to enhance its customer service level with 24/7 web capabilities for customer entry of configured orders and visibility into order status, invoice history and payment history.

With its JDE E1 and SmarterCommerce Ecommerce solution, Cardinal is now able to provide comprehensive 24/7 customer self-service through its web portal. The results of the web portal initiative have included a reduction in configured order processing and handling costs, improved order accuracy, increased customer satisfaction and a reduction in call center requests for order status, duplicate invoices or more.