Presented at INFCOUS 2023
Session ID: 100910

For Morgan Olson Parts (MOP), providing customers 24/7 access to a catalog of 8500+ replacement parts for their installed base of Morgan Olson walk-in step vans is critical to keep their customers’ (e.g. UPS, FedEx) fleet on the road and delivering. However, to deliver accurate replacement part information requires complete traceability for each manufactured step van and its often customer-specific specifications. With JD Edwards, MOP is able to track a unit’s manufactured bill of materials to the end vehicle identification number (VIN) and to properly tag serviceable parts for future replacement. Building on this ERP foundation, MOP set out to digitally transform their parts ordering process by implementing an ecommerce webstore (www.morganolsonparts.com). The combined webstore and JD Edwards solution provides customers with VIN search capabilities to view available parts by van assembly so they can pinpoint the exact part required for the van repair. In addition, MOP has provided customers access to view visual parts diagrams, place orders, manage accounts and retrieve service related documents on a 24/7 basis over the web with real-time pricing, inventory, and account specific information.