P-053018: Dayton Lamina’s Global Commerce Playbook: How JD Edwards EnterpriseOne Transformed Customer Service and Drove Operational Efficiency

This session was presented at INFOCUS 2026.

As the global leader in specialty punches, dies, and metal stamping tools, Dayton Lamina serves manufacturers across North America and Europe with a product portfolio that spans both standard stock items and highly complex make-to-order configurations. Delivering that level of product complexity through traditional ordering channels created friction, extended lead times, and limited the 24/7 availability today’s global manufacturing customers demand. To solve that challenge, Dayton Lamina leveraged the full integration capabilities of JD Edwards EnterpriseOne to build a B2B Webstore, seamlessly connecting a third-party configurator solution for make-to-order items with a fully integrated digital commerce experience across country-specific websites serving the US, Mexico, and Portugal. The result is a unified platform that brings together Dayton Lamina’s content website with the ability to take orders for both stock and custom configured items, deliver real-time customer support, and submit configured orders directly to the manufacturing floor within minutes of placement — 24 hours a day, 7 days a week. Attendees will learn how Dayton Lamina tackled one of the most technical challenges in manufacturing by integrating a third-party configurator with JD Edwards EnterpriseOne across multiple countries, languages, and currencies. Attendees will also walk away with a practical blueprint for building a globally scalable, JDE-integrated digital commerce platform that reduces order lead times, improves order accuracy, and delivers a modern customer experience that keeps JD Edwards as the single source of truth from order entry to the manufacturing floor.

This session is eligible for the following CPE certification: NASBA

Speaker: Barbara Lipps, Dayton Progress Corporation
Fermin Rodriguez, SmarterCommerce