Morgan Olson Case Study: How JD Edwards Reliability helps Deliver to Its Customers
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Posted by Quest Customer Learning Team
- Last updated 10/22/26
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P-052963: Morgan Olson Case Study: How JD Edwards Reliability helps Deliver to Its Customers
This session was presented at INFOCUS 2026.
For Morgan Olson Parts, keeping the fleets of major carriers like UPS and FedEx on the road depends on one thing; fast, accurate access to the right replacement part for the right van, every time. With a catalog of more than 8,500 replacement parts for their installed base of Morgan Olson walk-in step vans, the challenge isn’t just parts availability, it’s traceability. Every van is built to customer specifications, meaning accurate parts ordering requires complete visibility into each vehicle’s manufactured bill of materials (BOM) all the way down to the vehicle identification number (VIN). With JD Edwards EnterpriseOne as the foundation, Morgan Olson Parts built a fully traceable, VIN-level parts ordering system that ensures customers always get the precise part their specific van requires.
This session is eligible for the following CPE certification: NASBA
Speakers: Ben Cole, Morgan Olson
Fermin Rodriguez, SmarterCommerce
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