P-052980: Weaver Leather’s Digital Transformation Playbook: How JD Edwards Connected Customers Drove Real Business Results

This session was presented at INFOCUS 2026.

In today’s digital landscape, the full potential of JD Edwards EnterpriseOne is frequently underutilized, particularly when it comes to customer-facing operations. While Customer Service, Sales, and Finance teams rely on JD Edwards daily, routine customer inquiries continue to generate manual work, slow response times, and operational inefficiencies that drain resources and frustrate customers. The organizations overcoming these challenges are doing so by implementing JD Edwards-centric self-service portals and B2B ecommerce platforms that put customers in control and keep JD Edwards as the single source of truth for every interaction. This session showcases how modern JD Edwards-integrated portals are transforming customer operations, enabling customers to search products with AI-powered search, check real-time inventory and pricing, place orders with AI-driven purchase order importing, view and pay invoices, access warranty services, all on a 24/7 basis from a single unified platform. Attendees will discover how this approach drives down operational costs, boosts customer satisfaction, eliminates manual CSR workload, and ensures JD Edwards EnterpriseOne remains the authoritative source of truth across every customer touchpoint. Whether you are evaluating your first portal initiative or looking to modernize an existing one, this session will show you how a JD Edwards-integrated digital commerce platform can transform your operations and make your team’s job significantly easier.

This session is eligible for the following CPE certification: NASBA

Speaker: Peyton Anderson, Weaver Leathergood, Inc.