This session was presented at RECONNECT Dive Deep 2025.

Abstract: Higher education institutions are under increasing pressure to optimize operations, improve student outcomes, and make data-informed decisions, all while managing complex administrative systems. Artificial Intelligence (AI) is emerging as a powerful enabler within ERP systems like PeopleSoft, driving transformation across core functions such as admissions, academic planning, student support, and resource allocation. This session will explore how AI technologies, including machine learning, natural language processing, and predictive analytics are embedded in next-generation ERP platforms to automate workflows, personalize learning experiences, and deliver real-time insights. Drawing from cross-sector implementations in education and banking, the session will highlight the opportunities and challenges of intelligent ERP adoption including PeopleSoft applications, with a focus on ethical use, integration with legacy systems, and change management. Attendees will walk away with practical strategies to harness AI for institutional efficiency, student success, and strategic growth. Learning Outcomes: By participating in this session, attendees will be able to: 1. Describe how AI technologies are embedded in modern PeopleSoft ERP systems and their role in transforming higher education administration and student services. 2. Analyze case studies and implementation models from both education and banking to identify transferable best practices for intelligent ERP adoption across PeopleSoft systems. 3. Identify key implementation challenges, such as integration complexity, data quality, and workforce readiness and formulate strategies to address them. Audience: This session is designed for enterprise architects, ERP managers including PeopleSoft ERP, institutional researchers, and IT professionals involved in digital transformation and student success initiatives. It will empower attendees to lead ERP innovation projects with confidence and clarity.