This session was presented at RECONNECT Dive Deep 2025.

The City of Calgary has been utilizing HCM tools and integrations with network account management services to automate the creation and deactivation of employee network and PeopleSoft accounts in HCM, CRM and IHUB for the past 10 years. This process took advantage of the approval tools, Integration broker, and dynamic role security functionality along with custom configuration pages to support the process. Recently, the process was updated to include contractors/external resources who require network accounts, eliminating the manually intensive, paper-based process between HR and IT for managing non-employee network account requests. The City revamped the business process, centralized the data into the PeopleSoft HCM, implemented manager and basic contractor self-service functionality, and incorporated this into the existing automated network account activation and deactivation process. The process within HCM is utilizing existing tools like Smart HR Templates for Managers, Dynamic Role security, Fluid Approvals, and a dedicated tile, navigation collection, and dashboard with Pivot Grid reports for the Non-employee Administrators. This presentation will highlight what was done with the recent changes and how The City took further advantage of delivered functionality and configuration tools, as well as the efficiencies gained between HR and IT since it was deployed.