RECONNECT "LUie, what’s my Math Placement score?” How LUC’s chatbot is improving student life
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Posted by Quest Customer Learning Team
- Last updated 12/01/23
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Presented at RECONNECT Dive Deep – Virtual 2023
Session ID: 100830
Several years ago, Loyola University Chicago established a five-year plan to advance the Loyola Digital Experience (LDE) strategy in part by leveraging artificial intelligence (AI). A digital assistant would be a perfect blend of digitizing previously analog services, like student support, by deploying AI. The digital assistant would be piloted during the 2019 fall semester and eventually rolled out to 16,000+ undergraduate students. They named it LUie, and it would provide hundreds of answers to frequent questions while leveraging information sourced from bookstores, Google Maps, and PeopleSoft Campus.
In the three+ years since LUie was introduced, data indicates it has been a resounding success. Much higher student engagement. Accuracy rates in the mid-90 percentile. Current statistical highlights include a doubling in usage rate this year validate Loyola’s decision to implement a digital assistant.
*This session is CPE Eligible.
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