Implementation Success: v - Now What? Creating a Service Delivery Model for Continued Success
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Posted by Quest Customer Learning Team
- Last updated 7/29/19
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101480 Presented at RECONNECT 19
The County of Sonoma successfully implemented PeopleSoft (PS) 9.1 Financials and Supply Chain Management (SCM) in 2014, Phase II (additional modules) in 2015 and upgraded to PS 9.2 Financials and SCM in 2017. After three years of implementation and upgrade, it was determined that the Enterprise Financial System (EFS) project team needed to transition to an ongoing support team to ensure the continued success of Sonoma County’s multimillion dollar investment. Over a nine-month period, a dedicated team analyzed both internal and external factors to determine an effective service delivery model to present to the EFS Leadership Team garnering their support for approval to move forward and transition the EFS project team to a fully functioning support organization. This case study will walk you through the steps EFS used to develop their service delivery model and illustrate the successes they have achieved since the adoption of their service delivery model.
Presented by Stacey WilkBrooks, County of Sonoma
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