ORACLE CLOUD CX CX – Service: Oracle Fusion Service Roadmap Highlights for 25C and 25D Description: Join the Oracle Fusion Service Product Management team as we present the roadmap for 25C and 25D. The presentation includes an overview of the exciting new features and product enhancements that we…

ORACLE CLOUD CX CX – Service: B2C Service Release Details for 25B Description: Join the Oracle B2C Service Product Management team as we demonstrate key features and functionality released in 25B. This session is beneficial to all those who administer, configure, develop for, and use the Oracle B2C Service…

ORACLE CLOUD CX CX – Field Service: 25B Release Deep Dive Webinar Description: Oracle Field Service product experts will host a live webinar on May, 28th. We will review new feature enhancements, demo new product functionality, and host a live Q&A. Presented by: John Ranalli - Director, Product Managemen…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service Release Details for 25B Description: Join the Oracle Fusion Service Product Management team as we demonstrate key features and functionality released in 25B. This session is beneficial to all those who administer, configure, develop for, and use the Oracle…

ORACLE CLOUD CX CX – Service: B2C Service Roadmap Highlights for 25B and 25C Description: Join the Oracle B2C Service Product Management team as we present the roadmap for 25B and 25C. The presentation includes an overview of the exciting new customer driven enhancements we plan to deliver for Or…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service Roadmap Highlights for 25B and 25C Description: Join the Oracle Fusion Service Product Management team as we present the roadmap for 25B and 25C. The presentation includes an overview of the exciting new features and product enhancements that we…

ORACLE CLOUD CX CX – Integrating Telephony with Fusion Service Redwood: A Deep Dive into Vendor Accelerators Description: Are you exploring options to integrate telephony into your call center using Fusion Service Redwood? Join us for an informative session where we’ll walk you through various telephony v…

ORACLE CLOUD CX CX – Service: Enhancing Fusion Service Center: Implementing a Tab-Versioned UI for a Seamless Experience Description: Join us for an in-depth walk-through on extending Fusion Service Center to replace the default foldout page with a tab-versioned UI. This approach addresses a common re…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service Queue Assignment Rules Description: Join this session to learn about: Agent roles and privileges Aspects to be considered when creating assignment rules How the automatic queue assignment works. Presented by: Teo Popescu - Senior Technical Suppo…