ORACLE CLOUD CX CX – Service: Overview of Service Center in the Redwood Experience Description: Join us to learn about Oracle's new, modern experience for managing customer service built on the Fusion platform. See how service agents can work more easily, effectively and collaboratively to deliver great results for your end customers. Live demos included!…

ORACLE CLOUD CX CX – Service: Oracle B2C Service 23B Release Highlights Description: Join the Oracle Service Product Management team for a presentation detailing the new B2C Service (aka Service Cloud; RightNow) features and functionality released in 23B. This session will be beneficial to all users of Oracle B2C Service. Presented by: Kent Swartz, Director…

ORACLE CLOUD CX CX – Subscription Management: Oracle Subscription Management Customer Showcase Description: Learn about how one of our customers is leveraging and seeing success with Subscription Management. Presented by: Saharsh Bhatnagar, Senior Product Analyst, Oracle Subscription Management Baburao Bhoyi, Functional Architect, Oracle Subscription Management Sasikanth Sivaraj, Principal Product Manager, Oracle Subscription Management Rakesh Vadrevu,…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service - 23B Release Highlights Description: Join the Oracle Service Product Management team for a presentation on new Fusion Service features and functionality released in 23B. This session will be beneficial to all users of Oracle Fusion Service. Presented by: Justin Anderson, Senior Director of Fusion Service…

ORACLE CLOUD CX CX – Sales: 23B - 23C Release & Roadmap - Sales Next Gen UX Description: Join us as we review the 23B - 23C release & roadmap for Sales features utilizing the next gen Redwood user experience. Presented by: Michelle Brusyo, Senior Director, CX Outbound Product Management, Oracle CX Sales Shailesh Modi,…

ORACLE CLOUD CX CX – General: Next Gen UX Office Hours Description: Join us for an interactive session to help you on your journey to adopting Oracle's next gen Redwood User Experience for Sales, Service Center and Knowledge. Hear what's new and ask the experts any questions you may have. Presented by: Keyur Dani, Vice…

ORACLE CLOUD CX CX - Service: Oracle B2C Service Roadmap Highlights - 23B and 23C Description: Join the Oracle Service Product Management team to learn about the exciting new customer driven enhancements planned to be included in upcoming updates to Oracle B2C Service (aka Service Cloud; RightNow). This session will be beneficial to all users of…

ORACLE CLOUD CX CX – Field Service: Office Hours - Unified Field Service Experience for Assets Based Service Description: Join us in Oracle Field Service Office hours, this office hours focuses on Field Service enablement in automating the workflows and manage the service lifecycle of Installed based assets. This series provides an excellent opportunity for…

ORACLE CLOUD CX CX – Service: COE Office Hour: AI/ML Accelerators for B2C Service Cloud Description: The team will present and demonstrate the B2C Service AI/ML accelerators planned for upcoming releases as open source sample code to facilitate integrations with OCI AI/ML services. The accelerator provides a reference on how to use these capabilities to…

ORACLE CLOUD CX Service: Office hours - Unified Field Service Experience for Assets Based Service Description: Please note the updated event date and time for this event. Also, this will require you to register again as the registration link was also updated. Oracle Field Service plays a key role in the Oracle Fusion Product suite…