ORACLE CLOUD CX CX – Service: Future of Service: When AI Leads, Humans Matter More Description: The future of service is already here: AI agents now handle most customer interactions—instantly, proactively, and at scale. What’s changed isn’t the fundamentals, but the model. Customers still expect fast answers and trusted outcomes, but AI has become the…

ORACLE CLOUD CX CX – Service: Help Desk in the Redwood Experience AMA Description: Ask Me Anything! Join us to talk about anything and everything having to do with Help Desk in the Redwood Experience. We'll try to answer the questions live to the best of our ability! This will be a Q&A session with…

ORACLE CLOUD CX CX – CPQ: Redesigned User Experience for CPQ Admin Configurator Description: Join this session to learn about the modern Redwood user experience coming for CPQ Admin Configurator. Learn how easy it is to navigate through product lines and models and create configurable attributes, rules, and layouts. Presented by: Marta Studinger - Senior…

ORACLE CLOUD CX CX – Service: Unleash Agentic AI in Service with the Data You Already Own Description: Agentic AI is transforming service operations by putting enterprise data to work. In this session, see how embedded AI in Oracle Service leverages all Fusion application data from ERP, supply chain, product, contract, warranty, service history, and…

ORACLE CLOUD CX CX – Siebel CRM: Data to Insights: Personalize Customer Engagement with Siebel and Oracle Unity Description: Join our webinar to learn how you can supercharge your Siebel CRM by integrating it with Oracle Unity Customer Data Platform. We’ll show how customer data from Siebel can be unified with data from other sources…

ORACLE CLOUD CX CX – Service: Dev Ambassador Connect Description: Collaborate with your TMM Dev Ambassadors, share successes and challenges with your peers and experience the art of what is possible through live demos. Presented by: Bojana Susak - Senior Technical Migration Manager, Oracle CX Patrick Pollington - Lead Technical Migration Manager, Oracle CX Tommy…

ORACLE CLOUD CX CX – Service: Accelerate Your Move to Fusion Service: Smarter Migrations with AI-Powered Tools Description: Making the shift to Fusion Service Redwood doesn’t have to be complex. Join us to see how Oracle can help streamline your migration journey with our new tool that not only migrates UI elements but also leverages…

ORACLE CLOUD CX CX – Service: Fusion Service Roadmap Highlights for 25D and 26A Description: Join the Oracle Fusion Service Product Management team as we present the roadmap for 25D and 26A. The presentation includes an overview of the exciting new features and product enhancements that we plan to deliver for Oracle Fusion Service users.…

ORACLE CLOUD CX CX – Sales: Oracle Incentive Compensation: Introducing the New Redwood Compensation Administration Experience Description: Come see how the Oracle Incentive Compensation Product Team has reimagined how Compensation Administrators reduce IT reliance and gain the agility to roll out compensation changes faster than ever.  Experience a faster, smarter way to design and deploy…