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Oracle Cloud CX - Service: Leverage AI/ML Capabilities in Fusion Service to Improve the Efficiency of Your Customer Service Organization

ORACLE CLOUD CX

CX – Service: Leverage AI/ML Capabilities in Fusion Service to Improve the Efficiency of Your Customer Service Organization

Description:

Join us to learn about current AI/ML capabilities of Oracle Fusion Service, as well as a sneak peek into many exciting generative AI features that are coming up soon. Learn how you can use these features to generate efficiencies in your service organization, including:

  • Easily identifying similar SRs
  • Automated routing of service emails
  • Chat Bot/Live Chat
  • Access summary of long running SRs
  • Assistance to write SR solution description
  • Chat summary for wrap up notes
  • Generate Knowledge Articles from an SR or a document
  • Rapidly create and refine guided troubleshooting experiences
  • and more…

Presented by:

  • Vimal Chopra, Senior Director of Product Management, Oracle Fusion Service
  • Seth Singer, Senior Product Manager, Oracle Fusion Service

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.