Unlock Possibilities in HR and Finance Support with Oracle Help Desk

Relying on email for support can lead to delays, and managing employee relations with spreadsheets often lacks efficiency.

Join this session to discover how Oracle Help Desk can transform your support strategy and overcome these challenges!

Drawing from my experience implementing Oracle Help Desk at global enterprises, I’ll share insights to help HR & Finance professionals and leaders understand how:

✅ Help Desk enhances support efficiency across HR, Payroll, and Finance while improving employee relations management.

This session will provide insights into the art of the possible with Oracle Help Desk, featuring key capabilities and real-world implementations, including:

1️. Multi-channel support – Go beyond email with web, chat, and self-service options.
2. Expanded Help Desk usage – Manage structured requests across HR, Payroll, and Finance, beyond general enquiries.
3️. Automated workflows – Streamline processes to improve response times and efficiency.
4️. Organised case management – Track employee relations cases from initial complaint to appeal with real-time insights and faster resolutions.

Speaker:

Nizam Mogal, Oracle ACE Pro | Oracle Cloud Applications Architect – HCM | CX, iSmart Apps, UK

Sponsored by the Cloud HCM Healthcare Community