Margo Miller, Terillium

Terillium’s JD Edwards Support includes managed services for CNC and development, application, software needs – and a whole lot more. Our consultants’ portfolio of experience with JD Edwards enables us to provide enterprise application services, hosting and support for a vast array of industries and clients.

Our highly experienced managed services team offers application, development, and CNC/database JD Edwards support services. This includes business process support, issue resolution, scaling up strategies and tactics, performance maintenance, training, and continuous improvement efforts, and more.

Terillium Managed Services offers support for JD Edwards EnterpriseOne and JDE World applications and technical support, ReportsNow development, RF-SMART and Oracle Sales Cloud.

Top 3 ways Terillium’s managed services offerings help to amplify your JD Edwards investment:

1. 24/7 Support Options

Terillium’s managed services offers 24/7 emergency issue support from an on-call JDE expert. Customers with 24/7 emergency support receive an exclusive phone number to call when you need us.

Terillium’s Oracle Database Support through NightOwl® Monitoring & Messaging gives you peace of mind 24 hours a day, seven days a week. Powered by DBConnect.

2. Global Support

Terillium’s managed services team offers global support, so all your company locations worldwide are covered under one plan with one flexible contract.

3. Proactive Monitoring

Terillium Managed Services offers proactive JD Edwards system monitoring with the help of Clarity, a digital JDE assistant. Powered by ERP Suites.

Our managed services plan gives your internal team the support they need for your JD Edwards software, including:

• Assistance with your ever-growing task list
• Offload routine tasks
• A responsive team to help relieve your team during vacations and to help provide continuous improvements to your JD Edwards application modules, systems, and processes

A long-term contract is not required for Terillium managed services. The number of monthly hours billed are on a case-by-case basis dependent on each client’s needs, and hours roll over if they are not used. Some of our other offers include:

• Short-term contracts
• Monthly roll over hours
• Ability to bank hours for larger projects, such as upgrades

As one of the largest, award-winning JD Edwards consulting firms in the country Terillium helps companies with: new implementations, JD Edwards EnterpriseOne upgrades, managed services, continuous improvement projects, cloud, JD Edwards World upgrades and migrations, and more.