At Baylor University, each employee’s journey—from onboarding to exit—is meticulously crafted to ensure a seamless experience aligned with the university’s values of efficiency, support, and continuous improvement. Whether welcoming new hires or bidding farewell to departing staff and faculty, Baylor’s journey management system stands out for its comprehensive approach and dedication to enhancing the employee lifecycle.

Embracing the Onboarding Experience

The journey begins with onboarding, where new employees are introduced to Baylor’s rich culture and operational intricacies. Guided by Oracle Guided Learning (OGL), our onboarding journeys immerse employees in essential tasks across various modules—from core HR and payroll to benefits and absence management. This structured approach not only facilitates a smooth transition but also empowers employees to track their progress and engage with their learning activities effectively.

Enhancing Learning and Development

Central to Baylor’s journey management philosophy is the integration of learning and development into everyday tasks. Through our innovative Learn module, employees engage in targeted training aligned with their roles. Each task within the journey links directly to specific Learn activities, allowing employees to complete assessments seamlessly. This integration not only reinforces learning but also enables our learning coordinators to monitor progress and provide timely feedback, ensuring continuous growth and skill enhancement.

Supporting Employee Transitions

As employees progress through their Baylor journey, effective management of transitions becomes paramount. Our faculty and staff exit journey exemplifies Baylor’s commitment to thorough and respectful offboarding processes. Designed with about 19 essential tasks, this journey assists departing employees in closing out expense reports, returning assets like security badges and keys, and updating contact information for continued communication post-departure. Through proactive measures, such as linking employees to benefits specialists and payroll contacts, Baylor ensures that departing staff have access to necessary resources like W-2 forms and ongoing support.

Feedback and Continuous Improvement

Central to Baylor’s journey management strategy is the collection of feedback through exit surveys and ongoing assessments. These insights not only illuminate reasons for departure but also inform strategic initiatives aimed at enhancing employee satisfaction and retention. By analyzing data from exit journeys and employee feedback, Baylor identifies trends, addresses pain points, and implements improvements that resonate across the university community.

Strategic Reporting and Analysis

The culmination of Baylor’s journey management approach lies in its ability to harness data for strategic decision-making. Comprehensive reports derived from journey data provide deep insights into workforce dynamics, enabling Baylor to tailor policies and initiatives that support organizational goals and employee well-being.

Conclusion: Empowering Employee Journeys

At Baylor University, every phase of the employee journey—from recruitment to departure—is a testament to our commitment to excellence and innovation. By integrating technology, feedback loops, and proactive support mechanisms, Baylor not only enhances operational efficiency but also fosters a workplace culture where employees feel valued and empowered. As we continue to refine and expand our journey management strategies, Baylor remains dedicated to nurturing a community where each can thrive and contribute to our shared success.

In essence, Baylor’s approach to journey management goes beyond mere processes; it embodies our values, supports our people, and paves the way for a brighter future at our university.

For full demonstrations of successful uses of Oracle Journeys, visit the Quest Journeys Demo Center.

To view the presentation from Anastashia Alfred-Waller, Lead HCM Analyst for Baylor University, watch part one of Oracle Cloud Apps – Ignite & FailFest Sessions from BLUEPRINT 4D 2023.

To connect with other Cloud HCM users, join Quest’s Cloud HCM Community.