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Providing Great User Experience with Informative Open Enrollment Web Portal and Integration into JDE

100350 Providing Great User Experience with Informative Open Enrollment Web Portal and Integration into JDE

Presented at INFOCUS 19

Existing JDE open enrollment process does not provide a user-friendly web interface and needed information on the screen for users to make sound decisions on the spot. As they enroll step by step with a cumbersome flow, they do not have a handy plan and premium information right there for what they have selected and for their current choices. Our benefit provider EBMS has a user-friendly open enrollment portal, and this portal provides a very smooth flowing web interface with handy information and can be configured to provide the plan and option detail right there on the screen for users’ selected and to be selected choices.

We built an interface that processes user selections into JDE open enrollment work files and use JDE backend process to update into JDE live tables. We used this new open enrollment process for 2019 benefit selection and our users were very happy with the ease and user friendliness of the portal and our benefit department got a lot less help calls than before.

Wenjun Bai

Providing Great User Experience with Informative Open Enrollment Web Portal and Integration into JDE