Enterprise Automation (GenAI Knowledge Assistant): Building a Generative AI Knowledge Assistant for JD Edwards Functional and Technical Teams
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Posted by Quest Customer Learning Team
- Last updated 10/17/26
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P-052774: Enterprise Automation (GenAI Knowledge Assistant): Building a Generative AI Knowledge Assistant for JD Edwards Functional and Technical Teams
This session was presented at INFOCUS 2026.
JD Edwards knowledge is often fragmented across documents, tickets, mappings, and tribal expertise, causing delays when key resources are unavailable. This session presents a practical way to build a retrieval-based Generative AI knowledge assistant for JD Edwards teams. The assistant delivers accurate answers on process flows, integrations, table references, and support activities while maintaining source traceability and preventing hallucinations. Attendees will learn document structuring, access controls, and use cases for onboarding, knowledge transfer, and daily operations. Demo Recommendation: Live interaction with the GenAI assistant answering JDE-specific questions, showing grounded responses with source references. It uses JDE tables to create a knowledgebase “semantic layer” and tops it with “Ontology Layer” for real time business context at low token cost.
This session is eligible for the following CPE credit: NASBA.
Speakers: Kaushik Ray, PCB Apps (a PentaFour Group)
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