Presented at INFOCUS Envision 2021

Session Id: 101250

The market for electric cars in Norway is powering ahead, with most new cars being fully electric or hybrid. In addition to new sales, there are also many used electrical vehicles being sold with buyers typically requiring a home charger installed. Circle K Norway provide home chargers and installations and sell them online.

Online orders went into Salesforce and sales staff would receive a notification email. The challenge was that each order had to be manually registered in JDE taking up to 10-15 mins each time. Manual entry also meant that there was potential for human error to creep into order data entry.

Circle K wanted to automate the entire process from Salesforce to JD Edwards. Using Orchestrator, the team developed an orchestration and API for Salesforce integration.

Now each order takes 1 minute to process versus 10-15 minutes originally. The orchestration works so well, that Circle K Norway are now looking to use it for B2B transactions and in other use case scenarios.

Objectives

Cut out all non-value-added activities using orchestration.

Remove human mistakes and errors.

Improve efficiency by repeating this tactic for other business transactions/activities.

Christian Fronteras, Redfaire International