PeopleSoft Application Support Best Practices and Case Study Using Jira Service Desk
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Posted by Quest Customer Learning Team
- Last updated 4/26/24
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Learn about PeopleSoft Application Support Best Practices and Case Study using Jira Service Desk.
You will hear a customer case study on how they recognized immediate improvements in end-user satisfaction by implementing Jira Service Desk to manage their PeopleSoft HCM and ERP support function.
The objective of this presentation is to educate on best practices in PeopleSoft Application Support, focusing on world-class issue management platform, robust metrics tracking, monthly data analytics, and communication strategies.
Attendees will walk away from this session understanding why SpearMC chose Jira Service Desk for PeopleSoft Application Support and how to build a balanced internal support organization.
Presented by Cameron McClurg & Gary Dranikoski, SpearMC
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