Reduce Calls to Your Help Desk with Oracle Guided Learning
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Posted by Quest Customer Learning Team
- Last updated 7/11/23
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Presented at RECONNECT Envision 2021
Session ID: 101650
Utilizing Oracle Guided Learning with PeopleSoft applications can greatly reduce calls to your help desk by allowing employees, customers, and suppliers to be guided through a process. Whether you’re trying to step through a common process the first time or a process you may only use every now and then, Oracle guided learning can guide the individual through the process and eliminate questions as well as reduce mistakes.
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