Thirty-hour Efficiency Boost with Automated Customer Communications using ReportsNow Data Access Studio
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Posted by Quest Customer Learning Team
- Last updated 12/19/23
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Presented at INFOCUS 2023
Session ID: 103110
Discover how Silgan, North America’s top food packaging supplier, streamlined its customer communications with automated reporting. By implementing an innovative process for delivering pricing letters to customers, Silgan saved over 30 man-hours and up to eight days per month that were previously spent generating those letters manually. In addition, the credit department also saw significant time savings by automating the process of sharing invoice information with customers through AR statements and reminders. Implementing ReportsNow provided a modern solution requiring zero intervention and runs automatically on a set schedule.
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