Presented at INFOCUS 2023
Session ID: 100700

Are you among the many customers who are running JD Edwards but NOT taking advantage of all its capabilities? Perhaps the overall experience of your end users and your customers is not what it could be, and perhaps there are opportunities to realize an even better ROI from the system you already own. Companies can truly transform their business through JD Edwards. Transformation extends much further than process automation. True benefits are achieved through holistic enterprise transformation. Often, companies focus on the wrong things when trying to achieve “digital transformation” or systems and capability “modernization”. Enterprise transformation is more impactful and is achieved when companies are focused around 3 things: 1) Operational efficiencies (not just process automation). 2) Identification of new and/or alternative revenue models. 3) Improved customer and user experience. While process automation provides value to a specific process, more widespread, enterprise automation yields better processes and better data, not only at the individual transaction level, but also in aggregate. Aggregated data yields better analytics, which provides clearer insight, which in turn sparks innovation.