Working Inside to Get Outside - A Case Study of Employee Self-Service Implementation (Slides)
-
Posted by Quest Customer Learning Team
- Last updated 12/30/22
- Share
Presented by Kim O’Connor, Tower International
We will walk the audience through the process we began in 2013 to implement Self-Service, which stalled as quick as it started. But in July of 2017 we embarked on the journey once again. We have a lot of functional and technical experience in house but there was so much to learn. Many decisions had to be made; 2 Factor authentication or just userid and password, Third party vendor for 2 factor or develop with Peopletools. Text or Email authentication code, and how to force User Profile Setup and how do we manage higher volume support. Working with the business Leadership we decide to secure the infrastructure and then begin rolling out more functions in 2018. Upgrading our Peopletools to 8.56 and learning to work with Fluid pages, Tile creation, branding and new Peoplecode events. Finally, the outcome our success, our lessons and hints for anyone else looking to implement Self-service outside their firewall.
*This session was part of Quest Experience Week, PeopleSoft Day
Read the full whitepaper
Premium Content: access is limited to Quest Corporate and Professional members.
Membership has its perks. Get unlimited access to the latest Oracle updates, event session replays, strategic content centers and special members-only programming, plus big discounts on conference registration, with a Quest Corporate or Professional membership. Quest is where you learn.
