ORACLE CLOUD CX CX – Service: Oracle B2C Service Roadmap Highlights - 23C and 23D Description: Join the Oracle Service Product Management team to learn about the exciting new customer driven enhancements planned to be included in upcoming updates to Oracle B2C Service (aka Service Cloud; RightNow). This session will be beneficial to all users…

ORACLE CLOUD CX CX – Field Service: Mobile Native Apps - Technical Capabilities Description: The webinar is to showcase various features that are available on the native side of the Oracle Field Service application. We will describe various features like Bio-metric Authentication, Barcode and NFS scanning, MDM support, Push Notifications, Geo-location tracking, and In-app camera.…

ORACLE CLOUD CX CX – CPQ: Oracle CPQ 23C Release Description: Join the Oracle CPQ Product Development team to learn about the exciting new features included in the 23C update to CPQ. This session will be beneficial to: All CPQ Users Presented by: Ben Gabrielson, Principal Product Strategy Manager, Oracle CPQ Ellen Beres, Senior Principal…

ORACLE CLOUD CX CX – Subscription Management: Oracle Subscription Management 23B Release Readiness and 23C Roadmap Review Description: Learn more about our upcoming feature release and see what is on the horizon! Presented by: Sasikanth Sivaraj, Principal Product Manager, Oracle Subscription Management Rakesh Vadrevu, Senior Product Manager, Oracle Subscription Management Elizabeth Shaheen, Senior Product Strategist,…

ORACLE CLOUD CX CX – Service: Fusion Service Roadmap Highlights: 23C and 23D Description: Join the Oracle Service Product Management team to learn about the exciting new features included in the latest update to Fusion Service. This session will be beneficial to enterprise customer service managers interested in Oracle Fusion Service. Presented by: Justin Anderson,…

ORACLE CLOUD CX CX – Subscription Management: Oracle Subscription Management Feature Deep Dive - Usage Rating Engine Description: Learn about our Usage Rating Engine and how it supports usage and consumption pricing models. Presented by: Gnanaprakash Dasari, Group Manager, Product Management, Oracle Subscription Management Sudeep Vaidyanathan, Group Manager, Product Management, Oracle Subscription Management Graham McInnes,…

ORACLE CLOUD CX CX – Service: B2C Service Update Basics and Exciting New Features Description: Please join our Oracle B2C Service update expert for a comprehensive version update best practices discussion. Topics include scheduling options, acceptance testing, and update impacting changes. New capabilities will also be highlighted. Presented by: Tim Smith, Senior Manager, Program Management,…

ORACLE CLOUD CX CX – Service: B2C Service - CX Unity Integration Description: CX Unity integration is an out-of-the box one-way integration in Oracle B2C Service to share service data with CX Unity platform. This integration capability enables the admins of B2C Service to configure the IDCS and CX Unity credentials via a configurator in…

ORACLE CLOUD CX CX – Siebel: Statement of Direction 2023 Update - Strategy and Walkthrough Description: Join this webinar to learn about the recent updates to the Siebel CRM Statement of Direction. Our team will talk through the upcoming innovations and value they expect to bring for our customers. Presented by: George Jacob, Group Vice…

ORACLE CLOUD CX CX – Field Service: Collaboration Tools for Better Mobile Workforce Interaction Description: Learn more about the unique features offered by Oracle Field Service (OFS) Collaboration for managing day-to-day activities and better interaction between field resources, supervisors, helpdesk operators and dispatchers that help to improve their productivity and efficiency. In addition to being…