Tag: Oracle CX Cloud

Quest Forum Digital Event 2020

Anyone can build a chatbot but it takes experience and expertise to build a GOOD chatbot. Simply knowing the building blocks for building a chatbot and how to piece them together doesn't guarantee that what you build will be fit for purpose or add value to the business. You need to know the life lessons, tips, tricks, and pitfalls that can only be discovered through real-world implementations. In this theater session learn the top design tips for building digital assistants and chatbots, all learned from many live implementations.

Quest Forum Digital Event 2020

Conversation is the most natural form of communication for humans since the dawn of time. However, interacting with computer systems such as enterprise applications and data required special user interfaces that evolved from text to graphical UI to touch. While interactions have become progressively easier, none of these mechanisms matches the simplicity of a conversational user interface. In this session see how conversational AI and speech recognition has finally matured to support effortless interaction with enterprise systems and data as it evolves to understand context and complex speech patterns. Instead of simple chatbots, digital assistants are taking over, and this session looks into the future of this space.

Quest Forum Digital Event 2020

Whether looking to add new capabilities to extend Oracle SaaS or create ways to support new business models, companies are under tremendous pressure to deliver innovation on top of modern ERP/SCM/HCM and CX systems. Oracle Cloud Platform's intelligent automation capability combines the AI/ML power of Oracle Digital Assistant, Oracle Integration, Oracle Visual Builder, and Oracle Content and Experience to automate and design new experiences across and beyond Oracle SaaS. Join this session to see how Oracle’s AI-powered, developer-friendly Cloud Platform enables Oracle SaaS extensibility while ensuring upgrades, and assimilates intelligent automation seamlessly. Hear how a customer was empowered to deliver innovative ways to engage with Oracle SaaS.

*Quest Forum Digital Event 2020

Drop Tank manages gas station loyalty technologies and programs for many of America’s best-known fuel brands. Millions of transactions and diverse POS systems bring the complexity of both scale and scope to their cloud-based data warehouse and analytics system. You’ll hear how ADW, OAC, ODI, and Oracle CX cloud work together to provide reporting and analytic insight to marketers and program managers. This real-world case study will highlight what worked well, what didn’t, and what the future promises.


  • Share the challenges that Drop Tank faces in integrating diverse data sources into a comprehensive solution in Autonomous Data Warehouse Cloud.
  • Discuss the data modeling challenges necessary for reporting complex retail transactions across thousands of individual store locations and diverse audiences for analytics.
  • Review the guiding principles and preferences that helped this implementation succeed. Discuss what it’s like to be on the cutting edge of Oracle’s technologies.

Presented by:

Tim Vlamis, Vlamis Software Solutions, Inc.
Timothy Miller, Drop Tank
Doug Schieder, Vlamis Software Solutions, Inc.

Quest Forum Digital Event 2020

In the fast-paced world of commerce, time and focus are valuable assets to businesses large and small.  Ensuring that your employees have the tools they need to succeed can help push your business to achieve breakthrough results.  Attend this session to learn how YUM! Brands enhanced their Oracle HR Helpdesk through groovy scripting and web services to allow teams to focus on providing exceptional customer service without having to sacrifice time.

Quest Forum Digital Event 2020  The core of Emser Tile’s business is their commitment to unparalleled service and delivering exceptional customer experiences – which is why it was all the more important to leverage a modern CRM that would help Emser realize this mission. Join this session to learn why Emser chose Oracle Engagement Cloud…

In this educational and entertaining session, two industry veterans will debate which aspects of an Oracle Commerce to Oracle Commerce Cloud migration are hairy or not. The topics discussed will include both technical (integrations, scalability, data, code, etc.) and business (team structure, timelines, costs, benefits, etc.). Real-world scenarios will be showcased.  The audience will be…

Merchants can now notify shoppers about available promotions throughout the shopper’s journey, increasing awareness of promotions shoppers can take advantage of, take-up of promotions, and overall sales conversion. When shoppers are close to qualifying for a promotion, merchants can message an appropriate action (e.g. Spend $50 more and get free standard shipping). The messaging dynamically updates as shoppers add items to the cart and once a shopper has received the promotion, a custom success message can be presented (e.g. Congratulations! You’ve qualified for free standard shipping!).

Oracle's how-to shows you how to set up promo upsells easily in Oracle Commerce Cloud and includes a sample widget for you to use.

*This is hosted on Oracle's website and you must have an Oracle login to access this information*

In this Insight 19 video playback, Ian Davis provides an update on Oracle's investments in Oracle Commerce and Oracle Commerce Cloud. You will receive an update on recent and planned future developments in Oracle Commerce.

If you are considering an upgrade to Oracle Commerce On-Premise 11.3.2, or if you’ve already upgraded and want to know more about new features and improvements at your fingertips, this session is for you. Learn how removing FLEX impacts your business. Learn about other pivotal changes and how they could affect your application.