ORACLE CLOUD CX CX – Service: B2C Service - Events Service Description: Join us for an overview of the Oracle B2C Service's new Events Service. With Events Service you can subscribe to CUD events occurring in Oracle B2C Service, receive the events in Oracle Streaming Service, and process the events in platform of your choice.…

ORACLE CLOUD CX CX – Service: Overview of Service Center in the Redwood Experience Description: Join us to learn about Oracle's new, modern experience for managing customer service built on the Fusion platform. See how service agents can work more easily, effectively and collaboratively to deliver great results for your end customers. Live demos included!…

ORACLE CLOUD CX CX – Service: Oracle B2C Service 23B Release Highlights Description: Join the Oracle Service Product Management team for a presentation detailing the new B2C Service (aka Service Cloud; RightNow) features and functionality released in 23B. This session will be beneficial to all users of Oracle B2C Service. Presented by: Kent Swartz, Director…

ORACLE CLOUD CX CX – Subscription Management: Oracle Subscription Management Customer Showcase Description: Learn about how one of our customers is leveraging and seeing success with Subscription Management. Presented by: Saharsh Bhatnagar, Senior Product Analyst, Oracle Subscription Management Baburao Bhoyi, Functional Architect, Oracle Subscription Management Sasikanth Sivaraj, Principal Product Manager, Oracle Subscription Management Rakesh Vadrevu,…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service - 23B Release Highlights Description: Join the Oracle Service Product Management team for a presentation on new Fusion Service features and functionality released in 23B. This session will be beneficial to all users of Oracle Fusion Service. Presented by: Justin Anderson, Senior Director of Fusion Service…

ORACLE CLOUD CX CX – Sales: 23B - 23C Release & Roadmap - Sales Next Gen UX Description: Join us as we review the 23B - 23C release & roadmap for Sales features utilizing the next gen Redwood user experience. Presented by: Michelle Brusyo, Senior Director, CX Outbound Product Management, Oracle CX Sales Shailesh Modi,…

ORACLE CLOUD CX CX – CPQ: Key highlights and Best Practices Related to CPQ 23B Description: Join the Oracle CPQ Center of Excellence team to see how to best take advantage of the latest updates in release CPQ 23B. The COE team will dive into key functional areas and outline best practices on how you…

ORACLE CLOUD CX CX - Subscription Management: New Order Management Functionality With Subscription Management Description: Learn about our new Order Management functionality with Subscription Management. Presented by: Sasikanth Sivaraj, Principal Product Manager, Oracle Subscription Management Rakesh Vadrevu, Senior Product Manager, Oracle Subscription Management Elizabeth Shaheen, Senior Product Strategist, Oracle Subscription Management Graham McInnes, Senior Manager,…

ORACLE CLOUD CX CX – Service: COE Office Hours : Oracle B2C Service Cloud Customizations CI/CD Description: This topic covers the why's and how's of source version control and CI/CD process for various B2C Service customizations. We will explain how easily the whole customization project development tracked via stories could be migrated from one environment…

ORACLE CLOUD CX CX – General: Creating Extensions for Oracle CX with Visual Builder Description: Learn how you can use Oracle Visual Builder Studio to rapidly create new web pages and applications on top of Oracle Cloud CX. Oracle Visual Builder Studio is now provisioned as part of your Oracle Fusion Cloud Applications instance. With…