ORACLE CLOUD CX CX – Service: COE Office Hours : Oracle B2C Service Cloud Customizations CI/CD Description: This topic covers the why's and how's of source version control and CI/CD process for various B2C Service customizations. We will explain how easily the whole customization project development tracked via stories could be migrated from one environment…

ORACLE CLOUD CX CX – General: Creating Extensions for Oracle CX with Visual Builder Description: Learn how you can use Oracle Visual Builder Studio to rapidly create new web pages and applications on top of Oracle Cloud CX. Oracle Visual Builder Studio is now provisioned as part of your Oracle Fusion Cloud Applications instance. With…

ORACLE CLOUD CX CX – Subscription Management: Oracle Subscription Management 23A Release Readiness and 23B Roadmap Overview Description: Learn about the upcoming feature releases from Subscription Management and items that are on the roadmap. Presented by: Sasikanth Sivaraj, Principal Product Manager, Oracle Subscription Management Rakesh Vadrevu, Senior Product Manager, Oracle Subscription Management Elizabeth Shaheen, Senior…

ORACLE CLOUD CX CX – CPQ: CPQ 23B Release Description: Join the Oracle CPQ Product Development team to learn about the exciting new features included in the 23B update to CPQ. This session will be beneficial to: All CPQ Users Presented by: Ben Gabrielson, Principal Product Strategy Manager, Oracle CPQ Ellen Beres, Senior Principal Product…

ORACLE CLOUD CX CX – General: Next Gen UX Office Hours Description: Join us for an interactive session to help you on your journey to adopting Oracle's next gen Redwood User Experience for Sales, Service Center and Knowledge. Hear what's new and ask the experts any questions you may have. Presented by: Keyur Dani, Vice…

ORACLE CLOUD CX CX - Service: Oracle B2C Service Roadmap Highlights - 23B and 23C Description: Join the Oracle Service Product Management team to learn about the exciting new customer driven enhancements planned to be included in upcoming updates to Oracle B2C Service (aka Service Cloud; RightNow). This session will be beneficial to all users of…

ORACLE CLOUD CX CX – Field Service: Office Hours - Unified Field Service Experience for Assets Based Service Description: Join us in Oracle Field Service Office hours, this office hours focuses on Field Service enablement in automating the workflows and manage the service lifecycle of Installed based assets. This series provides an excellent opportunity for…

ORACLE CLOUD CX CX – Service: COE Office Hour: AI/ML Accelerators for B2C Service Cloud Description: The team will present and demonstrate the B2C Service AI/ML accelerators planned for upcoming releases as open source sample code to facilitate integrations with OCI AI/ML services. The accelerator provides a reference on how to use these capabilities to…

ORACLE CLOUD CX CX – Service: Fusion Service Roadmap Highlights: 23B and 23C Description: Join the Oracle Service Product Management team to learn about the exciting new features included in the latest update to Fusion Service. This session will be beneficial to enterprise customer service managers interested in Oracle Fusion Service. Presented by: Justin Anderson,…

ORACLE CLOUD CX CX – CPQ: 23A Release Deep Dive With The COE Team To Know "What's In It For You"? Description: Join the Oracle CPQ Center of Excellence team to see how to best take advantage of the latest updates in release CPQ 23A. The COE team will dive into key functional areas and…