Presented at INFOCUS Envision 2021

Session Id: 101120

“Um, can you resend me that invoice?” “How much credit do we have left again?” “Did we really place that order yesterday?” “Oh, I forget about that invoice…” Any of these sound familiar? Your customers want to be empowered to answer their own questions and pay their invoices. Unfortunately, without an accessible way of accessing this information, Customer Service Representatives (CSRs) spend much of their precious time answering basic customer questions related to account information, invoices, order details, and taking payment for invoices over the phone. This keeps CSR’s from providing value to the customer relationship. In order to free the CSR team and better serve customers, organizations must launch electronic Payment Portals that offer customers access to invoices, historical orders, and account information. Attend to learn how JD Edwards organizations are leveraging the benefits of an Epayments portal, and how to launch one in as little as 60 days.

Objectives

Educate audience on multiple benefits of empowering customers for self-service.

Educate audience on how to quickly implement and launch an epayments portal.

Jerry Van Dalen, SmarterCommerce by Premier