Presented at INNOVATE 2021

Session ID: 100160

Implementing, migrating and upgrading enterprise applications can significantly transform your business, but how do you mitigate the risk of eliminating the unknowns? Unknowns such as user errors and process or workflow inefficiencies are the primary reasons why enterprise application projects are delayed and over budget. Unknowns hinder employee adoption, productivity, and your overall technology return on investment (ROI). Most organizations have limited visibility into the unknown problems hampering enterprise software use. What if you could have full visibility into these potential issues – specifically user behavior, workflows, interaction, adoption, and most importantly, how these metrics impact productivity and profitability? User experience management (UEM) software untaps the data and analytics buried among the people, processes, and technology – pinpointing issues that often go unnoticed.