Presented at INFOCUS 2023
Session ID: 101730

Although you can purchase Oracle’s Global Order Promising software, we developed a more cost effective approach to proving prospects and customers with capable to promise information at sales order entry time. Everyone knows JDE provides available to promise information. However, if you are make to order, or you don’t have product in stock at the moment, how do you tell a prospect or customer what when you are capable of promising product, without just quoting standard lead times. Standard lead times are usually longer than what you can really do. We developed a way to look at cumulative manufacturing and purchase lead times, capacities, and quantities on hand of component parts to give customer service people more accurate dates to promise product to customers. This is helping turn prospects into customers and keep existing customers. And we improved the ability to ship on time.