Artificial intelligence (AI) has quickly evolved from experimental use cases into mainstream business drivers, reshaping the way organizations operate. For JD Edwards customers, Oracle’s enablement strategy opens new doors by connecting JD Edwards EnterpriseOne Orchestrator with Oracle Cloud Infrastructure (OCI) AI Services. At INFOCUS 2025, Nicole Laurent and the JD Edwards team demonstrated how Orchestrator can bridge JD Edwards with OCI’s rich AI ecosystem, unlocking productivity, efficiency, and innovation across industries.

JD Edwards’ Enablement Strategy for AI

Oracle’s approach is clear: rather than embedding AI directly into JD Edwards, the strategy empowers customers to tap into Oracle’s rapidly expanding AI capabilities. Through Orchestrator, JD Edwards becomes the gateway to OCI AI services, ensuring organizations can leverage cutting-edge AI while maintaining control over their ERP core.

This strategy future-proofs JD Edwards by aligning it with Oracle’s broader technology stack—spanning infrastructure, databases, AI services, and Fusion Applications—without forcing disruptive changes.

The Role of Orchestrator in AI Integration

The JD Edwards digital platform has steadily evolved, starting with IoT integrations and expanding into automation, mobile, and enterprise orchestration. Now, Orchestrator provides the foundation for AI innovation.

With recent enhancements, Orchestrator can authenticate directly with OCI REST APIs, enabling JD Edwards users to securely connect to services like Document Understanding, Vision, Generative AI, Digital Assistant, and Language Services. For customers running JD Edwards on-premises, OCI gateways make it possible to access these capabilities without migrating core infrastructure.

Key OCI AI Services for JD Edwards

During the session, the team spotlighted several OCI AI services that can transform JD Edwards business processes:

• Document Understanding – Automates invoice and receipt processing, extracting key data like totals, merchants, and dates to reduce manual entry.
• OCI Vision – Detects defects, tags inventory, and interprets blueprints, helping manufacturers and distributors streamline quality control and asset management.
• Generative AI – Summarizes data, generates insights, and powers natural language interactions with enterprise information.
• Translation Services – Localizes form extensions and orchestration inputs, supporting global operations without language barriers.
• Digital Assistant – Provides conversational access to JD Edwards data and workflows, improving user experience.

Live Demonstrations: AI in Action

Nicole Laurent showcased real-world examples of Orchestrator + OCI AI services:

1. Generative Insights from Charts – Orchestrator passed JD Edwards data into OCI Generative AI, which returned natural language summaries highlighting key trends and anomalies.
2. Content Translation – Form extensions were automatically translated into French, demonstrating how AI simplifies multilingual user experiences.
3. Automated Expense Reporting – Using Document Understanding, a Walmart receipt was scanned, interpreted, and added to an expense report without manual entry.

Each example illustrated how Orchestrator enables JD Edwards customers to integrate AI into everyday processes, making tasks faster, smarter, and less error-prone.

Customer Success Stories

One highlighted case study featured Carpet Court, a leading flooring retailer in Australia processing over 160,000 invoices annually. By combining JD Edwards Orchestrator with OCI Document Understanding, Carpet Court automated invoice management, achieving a 70% reduction in manual processing effort and significantly accelerating cycle times.

Other customers are exploring AI for speech-to-text order capture and chatbot-driven real-time data access, underscoring the broad potential of JD Edwards + OCI AI services.

Best Practices for Getting Started

The JD Edwards team emphasized three principles for AI adoption:

• Start small and simple – Tackle a straightforward process, like invoice capture or translation, to build confidence.
• Build momentum with quick wins – Deliver modular projects that demonstrate value early and scale over time.
• Be ready to pivot – AI is evolving rapidly; flexibility and experimentation are key to long-term success.

By combining Orchestrator’s flexibility with Oracle’s AI innovation, JD Edwards customers can modernize operations, enhance user experiences, and stay competitive in a digital-first world.

Want more?

Explore more content and resources to help you get the most from your JD Edwards investment:

• Be sure to check out the INFOCUS 2025 Event Hub (coming soon) for presentation slides – available exclusively to Quest members.
• Explore the AI & Machine Learning in JD Edwards Strategic Content Center for more Quest-exclusive resources.
• Visit the Quest Learn Library for blogs, how-to demos, and on-demand sessions.
• Connect with peers in one of our Quest JD Edwards Community User Groups to swap stories, ask questions, and share tips with other users facing the same challenges.

Not a Quest member yet? Join today and tap into the ultimate Oracle customer network.