Modern JD Edwards (JDE) environments thrive on automation, but what happens when something goes wrong inside an orchestration? Errors are inevitable—whether from invalid data, missing records, or unexpected system behavior. The real challenge isn’t preventing every error; it’s making sure the right people are notified, with the right context, at the right time.

In his INFOCUS 2025 session, “Orchception: Use Orch and XRef to Dynamically Notify on Orch Exception,” Dave Wagoner walked attendees through a practical strategy for managing exceptions with Orchestrator and cross-reference (XRef) tables. His approach equips JDE teams with a dynamic notification framework that not only flags issues but routes them intelligently across business functions.

Why Exception Handling Matters in JDE Orchestrations

Orchestrator is designed to streamline business processes, connecting applications, automating tasks, and integrating external data. However, no process is immune to exceptions. Common causes include:

• Data integrity issues like missing or invalid values
• Process interruptions caused by unavailable resources or timing conflicts
• Business logic mismatches when real-world conditions don’t align with expected workflows

Without a structured notification system, exceptions can pile up unnoticed, leaving business users frustrated and IT teams scrambling to troubleshoot long after the fact.

Dynamic Notifications with Orchestrator and XRef

The core of Wagoner’s solution is the combination of Orchestrator’s exception handling capabilities with the flexibility of cross-reference tables.

• Orchestrator captures the exception when an orchestration fails or meets a defined error condition.
• XRef table maps the monitored orchestration to who should be notified upon exceptions.
• Dynamic notifications are generated automatically via email, ensuring stakeholders receive targeted, actionable messages.

This method removes the need to hard-code notification logic inside every orchestration. Instead, notifications become configurable, scalable, and adaptable as business needs evolve.

Benefits of the Orchception Model

By applying this framework, organizations gain:

• Smarter exception routing – Notifications are sent to the right people based on role, process, or business unit.
• Reduced manual intervention – IT teams spend less time chasing errors and more time focusing on improvements.
• Stronger audit trails – Every exception is tracked via E1 Task Management, routed, and documented, supporting compliance and accountability.
• Greater agility – As processes or personnel change, updating XRef tables is far easier than redesigning orchestrations.

Wagoner highlighted that this model is especially powerful in complex JDE environments where orchestrations touch multiple systems, data sources, and stakeholders.

Taking Exception Handling to the Next Level

Implementing exception notifications with Orchestrator and XRef helps organizations move beyond basic automation. It introduces a proactive monitoring layer where errors are no longer hidden or delayed—they’re communicated instantly, with enough detail for someone to take action.

For IT leaders and business analysts, this shift is significant. Instead of reacting to issues after they’ve impacted operations, teams can manage exceptions in real time, minimizing disruption and improving trust in JDE processes.

Final Thoughts

INFOCUS 2025 made it clear: exception handling isn’t just a technical safeguard—it’s a business enabler. Dave Wagoner’s Orchception approach shows how JD Edwards users can transform error management from a headache into an advantage. By pairing Orchestrator with XRef-driven notifications, organizations ensure that when something goes wrong, the right people know exactly what to do—before it becomes a bigger problem.

Want more?

Explore more content and resources to help you get the most from your JD Edwards investment: 

• Be sure to check out the INFOCUS 2025 Event Hub (coming soon) for presentation slides – available exclusively to Quest members. 
• Explore the JD Edwards Orchestrator Strategic Content Centerfor more Quest-exclusive resources. 
• Visit the for blogs, how-to demos, and on-demand sessions. 
• Connect with peers in one of our Quest JD Edwards Community User Groups to swap stories, ask questions, and share tips with other users facing the same challenges. 

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