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PeopleSoft Managed Services: Best Practices for Application Support, Hosting, Testing-as-a-Service

Presented at RECONNECT 20

Manage and Evolve your PeopleSoft Application Portfolio.

This presentation will highlight best practices for PeopleSoft Application Support, Hosting on Oracle Cloud Infrastructure, On-Going Training and Testing-as-a-Service. Your presenters will discuss how we successfully utilize a world-class issue management platform, robust metrics tracking, monthly data analytics, and communication strategies. Attendees will understand why SpearMC chose Jira Service Desk for PeopleSoft Application Support and how to build a balanced internal support organization.

Our case study details steps that a large Healthcare System took towards stability and optimization with PeopleSoft Managed Services and Application Support using Jira Service Desk. This large HCM and FSCM customer was able to significantly lower on-going support costs, streamline business processes, improve end-user satisfaction and upgrade their PeopleSoft HCM and FSCM platform.

Learn to realize the benefits of PeopleSoft Managed Services. SpearMC is a managed services specialist within the PeopleSoft ecosystem. We combine consultative services with 24×7 ongoing management and support, using a rigorous support model.

Hear from our customer: “Working through support tickets used to be a major bottleneck in getting our roadmap executed. Since partnering with SpearMC, we have a track record of meeting business needs and discovering PeopleSoft’s Art-of-the-Possible”

Understand our approach to build a service platform that is geared for organizations lacking expertise to support their PeopleSoft platform or looking to refocus IT resources on innovation vs. testing, hosting, maintenance and support.

Presented by

Cameron McClurg, SpearMC

Gary Dranikoski SpearMC

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