As part of Quest Experience Week (QXW) 2019, Anita Paye, Director of Finance Compass Support at Emory University, spoke about how the university handled change management to ensure the success of its new ERP system implementation in 2014 after a failed attempt in 2009. She covered four change management pillars, the reasons people resist change, and practical ways to help them move forward.

As Lyle Ekdahl, JD Edwards General Manager, puts it, citizen developers are the business analysts and other non-developers who leverage JD Edwards configuration, extensibility, and personalization platforms to configure solutions that enable their business processes, and the end-users who personalize it to meet their individual needs. To empower these citizen developers, there are several citizen developer frameworks within JD Edwards EnterpriseOne to help them configure, extend, and personalize their environments.

Caroline Wong, Chief Security Strategist at Cobalt.io, a cybersecurity company, wrote an article in Forbes about 10 cybersecurity blind spots that companies should keep an eye on. These are issues that security teams don’t always see or aren’t always accounting for, but they should be.

Safety is an essential goal for all organizations – no matter the field of work. There are several moving parts when it comes to safety management, but with JD Edwards EnterpriseOne Health and Safety Incident Management, you can feel better equipped to properly handle and prevent safety issues. The system helps companies easily make safety…

Barb Darrow, Senior Director of Communications at Oracle, wrote about today’s “unprecedented challenge” of cybersecurity. Technological and legal complexities are continuing to grow in this age of heightened cybersecurity threats—including a rise in state-sponsored hacking. This “unprecedented challenge” was a topic of conversation between Dorian Daley, Oracle Executive Vice President and General Counsel, and Edward Screven, Oracle’s Chief Corporate Architect during Oracle’s recent Media Days.

John Soat, a freelance writer for Oracle, wrote an article in Forbes about four emerging technologies that could drastically transform supply chain operations. Internet of Things (IoT), machine learning and predictive analytics, augmented reality, and blockchain have the power to change the way supply chains operate moving forward.

Call centers that rely on human service operators talking to customers over the phone are becoming a thing of the past. Their demise brings up the question, how will customer service change in the future?