Tag: Oracle CX Cloud

May 31 @  1:00pm

ORACLE CLOUD CX CX – Service: B2C Service - Events Service Description: Join us for an overview of the Oracle B2C Service's new Events Service. With Events Service you can subscribe to CUD events occurring in Oracle B2C Service, receive the events in Oracle Streaming Service, and process the events in platform of your choice.…

May 24 @  1:00pm

ORACLE CLOUD CX CX – Service: Overview of Service Center in the Redwood Experience Description: Join us to learn about Oracle's new, modern experience for managing customer service built on the Fusion platform. See how service agents can work more easily, effectively and collaboratively to deliver great results for your end customers. Live demos included!…

May 23 @  1:00pm

ORACLE CLOUD CX CX – Service: Oracle B2C Service 23B Release Highlights Description: Join the Oracle Service Product Management team for a presentation detailing the new B2C Service (aka Service Cloud; RightNow) features and functionality released in 23B. This session will be beneficial to all users of Oracle B2C Service. Presented by: Kent Swartz, Director…

May 17 @  1:00pm

ORACLE CLOUD CX CX – Subscription Management: Oracle Subscription Management Customer Showcase Description: Learn about how one of our customers is leveraging and seeing success with Subscription Management. Presented by: Saharsh Bhatnagar, Senior Product Analyst, Oracle Subscription Management Baburao Bhoyi, Functional Architect, Oracle Subscription Management Sasikanth Sivaraj, Principal Product Manager, Oracle Subscription Management Rakesh Vadrevu,…

May 2 @  11:00am

ORACLE CLOUD CX CX – Service: Oracle Fusion Service - 23B Release Highlights Description: Join the Oracle Service Product Management team for a presentation on new Fusion Service features and functionality released in 23B. This session will be beneficial to all users of Oracle Fusion Service. Presented by: Justin Anderson, Senior Director of Fusion Service…

Apr 27 @  1:00pm

ORACLE CLOUD CX CX – Sales: 23B - 23C Release & Roadmap - Sales Next Gen UX Description: Join us as we review the 23B - 23C release & roadmap for Sales features utilizing the next gen Redwood user experience. Presented by: Michelle Brusyo, Senior Director, CX Outbound Product Management, Oracle CX Sales Shailesh Modi,…

Apr 26 @  1:00pm

ORACLE CLOUD CX CX – CPQ: Key highlights and Best Practices Related to CPQ 23B Description: Join the Oracle CPQ Center of Excellence team to see how to best take advantage of the latest updates in release CPQ 23B. The COE team will dive into key functional areas and outline best practices on how you…

Apr 26 @  11:00am

ORACLE CLOUD CX CX - Subscription Management: New Order Management Functionality With Subscription Management Description: Learn about our new Order Management functionality with Subscription Management. Presented by: Sasikanth Sivaraj, Principal Product Manager, Oracle Subscription Management Rakesh Vadrevu, Senior Product Manager, Oracle Subscription Management Elizabeth Shaheen, Senior Product Strategist, Oracle Subscription Management Graham McInnes, Senior Manager,…

Apr 5 @  1:00pm

ORACLE CLOUD CX CX – General: Creating Extensions for Oracle CX with Visual Builder Description: Learn how you can use Oracle Visual Builder Studio to rapidly create new web pages and applications on top of Oracle Cloud CX. Oracle Visual Builder Studio is now provisioned as part of your Oracle Fusion Cloud Applications instance. With…

Apr 4 @  11:00am

ORACLE CLOUD CX CX – Subscription Management: Oracle Subscription Management 23A Release Readiness and 23B Roadmap Overview Description: Learn about the upcoming feature releases from Subscription Management and items that are on the roadmap. Presented by: Sasikanth Sivaraj, Principal Product Manager, Oracle Subscription Management Rakesh Vadrevu, Senior Product Manager, Oracle Subscription Management Elizabeth Shaheen, Senior…