ORACLE CLOUD CX CX – Service: B2C Service Update Basics and Exciting New Features Description: Please join our Oracle B2C Service update expert for a comprehensive version update best practices discussion. Topics include scheduling options, acceptance testing, and update impacting changes. New capabilities will also be highlighted. Presented by: Tim Smith, Senior Manager, Program Management,…

ORACLE CLOUD CX CX – Service: B2C Service - CX Unity Integration Description: CX Unity integration is an out-of-the box one-way integration in Oracle B2C Service to share service data with CX Unity platform. This integration capability enables the admins of B2C Service to configure the IDCS and CX Unity credentials via a configurator in…

ORACLE CLOUD CX CX – Siebel: Statement of Direction 2023 Update - Strategy and Walkthrough Description: Join this webinar to learn about the recent updates to the Siebel CRM Statement of Direction. Our team will talk through the upcoming innovations and value they expect to bring for our customers. Presented by: George Jacob, Group Vice…

ORACLE CLOUD CX CX – Field Service: Collaboration Tools for Better Mobile Workforce Interaction Description: Learn more about the unique features offered by Oracle Field Service (OFS) Collaboration for managing day-to-day activities and better interaction between field resources, supervisors, helpdesk operators and dispatchers that help to improve their productivity and efficiency. In addition to being…

ORACLE CLOUD CX CX – Service: B2C Service - Events Service Description: Join us for an overview of the Oracle B2C Service's new Events Service. With Events Service you can subscribe to CUD events occurring in Oracle B2C Service, receive the events in Oracle Streaming Service, and process the events in platform of your choice.…

ORACLE CLOUD CX CX – Service: Overview of Service Center in the Redwood Experience Description: Join us to learn about Oracle's new, modern experience for managing customer service built on the Fusion platform. See how service agents can work more easily, effectively and collaboratively to deliver great results for your end customers. Live demos included!…

ORACLE CLOUD CX CX – Service: Oracle B2C Service 23B Release Highlights Description: Join the Oracle Service Product Management team for a presentation detailing the new B2C Service (aka Service Cloud; RightNow) features and functionality released in 23B. This session will be beneficial to all users of Oracle B2C Service. Presented by: Kent Swartz, Director…

ORACLE CLOUD CX CX – Subscription Management: Oracle Subscription Management Customer Showcase Description: Learn about how one of our customers is leveraging and seeing success with Subscription Management. Presented by: Saharsh Bhatnagar, Senior Product Analyst, Oracle Subscription Management Baburao Bhoyi, Functional Architect, Oracle Subscription Management Sasikanth Sivaraj, Principal Product Manager, Oracle Subscription Management Rakesh Vadrevu,…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service - 23B Release Highlights Description: Join the Oracle Service Product Management team for a presentation on new Fusion Service features and functionality released in 23B. This session will be beneficial to all users of Oracle Fusion Service. Presented by: Justin Anderson, Senior Director of Fusion Service…

ORACLE CLOUD CX CX – Sales: 23B - 23C Release & Roadmap - Sales Next Gen UX Description: Join us as we review the 23B - 23C release & roadmap for Sales features utilizing the next gen Redwood user experience. Presented by: Michelle Brusyo, Senior Director, CX Outbound Product Management, Oracle CX Sales Shailesh Modi,…