Presented at INFOCUS 20

Session ID: 102560

For the last 6 months, we have transitioned our JDE IT team of analysts and developers from a purely ticket support model to an Agile model, with daily standups, a backlog, User Stories, and capacity planning. We are by no means perfect, but this new way of working together and with the business has helped us to better collaborate with our team and with our business partners to prioritize work and focus on what the organization needs most. We’d like to share some lessons learned in hopes that others can benefit from our experience in supporting their JDE Users.