ORACLE CLOUD CX CX – Service: Oracle Fusion Service Roadmap Highlights for 25B and 25C Description: Join the Oracle Fusion Service Product Management team as we present the roadmap for 25B and 25C. The presentation includes an overview of the exciting new features and product enhancements that we plan to deliver for Oracle Fusion Service…

ORACLE CLOUD CX CX – Integrating Telephony with Fusion Service Redwood: A Deep Dive into Vendor Accelerators Description: Are you exploring options to integrate telephony into your call center using Fusion Service Redwood? Join us for an informative session where we’ll walk you through various telephony vendor accelerators available for seamless integration. Learn about the…

ORACLE CLOUD CX CX – Service: Enhancing Fusion Service Center: Implementing a Tab-Versioned UI for a Seamless Experience Description: Join us for an in-depth walk-through on extending Fusion Service Center to replace the default foldout page with a tab-versioned UI. This approach addresses a common request from customers who prefer a denser interface with minimal…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service Queue Assignment Rules Description: Join this session to learn about: Agent roles and privileges Aspects to be considered when creating assignment rules How the automatic queue assignment works. Presented by: Teo Popescu - Senior Technical Support Engineer, Oracle Service PLEASE NOTE: In order to attend this…

ORACLE CLOUD CX CX – Service: B2C Service Release Details for 25A Description: Join the Oracle B2C Service Product Management team as we demonstrate key features and functionality released in 25A. This session is beneficial to all those who administer, configure, develop for, and use the Oracle B2C Service (aka Service Cloud, RightNow) solution. Presented…

ORACLE CLOUD CX CX – Fusion Service: Road to Redwood Description: You've probably heard of Redwood, but do you truly understand the range of benefits it can offer your organization? Join us for an insightful conversation on modern best practices and the tangible advantages that Redwood can bring to your service operations. Whether you're looking…

ORACLE CLOUD CX CX – Field Service: 25A Release Deep Dive Webinar Description: Oracle Field Service product experts will host a live webinar on February, 26th. We will review new feature enhancements, demo new product functionality, and host a live Q&A. Presented by: John Ranalli - Director, Product Management, Oracle Fusion Service Faiza Tajammul -…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service Release Details for 25A Description: Join the Oracle Fusion Service Product Management team as we demonstrate key features and functionality released in 25A. This session is beneficial to all those who administer, configure, develop for, and use the Oracle Fusion Service solution. Presented by: Justin Anderson…

ORACLE CLOUD CX CX – Siebel CRM: Transforming Citizen Experience in the Public Sector with Modern Siebel CRM Solutions Description: Join this webinar to discover how Siebel CRM Public Sector solutions can transform your service delivery and citizen engagement. Learn how Siebel CRM, with tailored features for Public Sector, such as Benefit Plans, Eligibility Check,…

ORACLE CLOUD CX CX – Service: Dev Ambassador Connect Description: Please collaborate with your TMM Dev Ambassadors, share successes and challenges with your peers and experience the art of what's possible through exciting live demos. Presented by: Bojana Susak - Senior Technical Migration Manager, Oracle Service Patrick Pollington - Lead Technical Migration Manager, Oracle Service…