ORACLE CLOUD CX CX – General: CX4U Agent Service and CX4U Sales: 23D Quarterly Release TOI Description: This session will cover the enhancements and key themes for CX4U Agent Service and CX4U Sales released in 23D. The session will be beneficial to all CX4U Agent Service and CX4U Sales users. Presented by: Siddhant Mohindra, Senior…

ORACLE CLOUD CX CX – General: Digital Experience for Communications (DX4C) - Unassisted UX (Storefront): 23D Quarterly Release TOI Description: The session will cover the enhancements and key features of DX4C - Unassisted UX released in 23D. The session will be beneficial to all users of DX4C - Unassisted UX (Storefront). Presented by: Ganesh Nayar,…

ORACLE CLOUD CX CX – Siebel: Siebel CRM Event Pub/Sub Walkthrough and Best Practices Description: Siebel CRM Event Pub/Sub is a new framework for Event Driven communication between Siebel Components and external event driven systems. This allows event publishing to and consuming from Kafka, considering various use cases of a typical Siebel CRM implementation. Kafka…

ORACLE CLOUD CX CX – Service: Oracle B2C Service - 23C Release Highlights Description: Join the Oracle Service Product Management team for a presentation detailing the new B2C Service (aka Service Cloud; RightNow) features and functionality released in 23C. This session will be beneficial to all users of Oracle B2C Service. Presented by: Kent Swartz,…

ORACLE CLOUD CX CX – Field Service: 23C Release Deep Dive Webinar Description: Oracle Field Service product experts will host a live webinar on August 23rd. We will review new feature enhancements, demo new product functionality, and host a live Q&A. Presented by: Faiza Tajammul, Senior Director, Product Management, Oracle Field Service Toni Smith, Principal,…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service - 23C Release Highlights Description: Join the Oracle Service Product Management team for a presentation on new Fusion Service features and functionality released in 23C. This session will be beneficial to all users of Oracle Fusion Service. Presented by: Justin Anderson, Senior Director of Fusion Service…

ORACLE CLOUD CX CX – CPQ: Key Highlights and Best Practices Related to CPQ 23C Description: Join the Oracle CPQ Center of Excellence team to see how to best take advantage of the latest updates in release CPQ 23C. The COE team will dive into key functional areas and outline best practices on how you…

ORACLE CLOUD CX CX – Sales: 23C - 23D Release & Roadmap - Sales Redwood UX Description: Join us as we review the 23C - 23D release & roadmap for Sales features utilizing the Redwood user experience. Presented by: Michelle Brusyo, Senior Director, CX Outbound Product Management, Oracle CX Sales Josephine Cassidy, Senior Principal Product…

ORACLE CLOUD CX CX – Service: COE Office Hours - Use of Import/Export Pipelines in Site Refresh Scenarios Description: The session will cover how Element Manager based import/export pipelines could be used to automate couple of B2C service site refresh scenarios – Training site refresh with the latest production customizations Backup customizations in a test…

ORACLE CLOUD CX CX – Sales: 23C - 23D Release & Roadmap - Sales Platform & Apps Description: Join us as we review the 23C - 23D release & roadmap for the Sales Platform & Apps (Sales Performance Management, Reporting & Analytics, etc.). Presented by: Michelle Brusyo, Senior Director, CX Outbound Product Management, Oracle CX…