ORACLE CLOUD CX CX – Sales: Redwood Sales: Elevate Your CRM Experience! Description: Embark on a transformative journey with our latest innovation, Redwood Sales – a game-changer in CRM user experience! We are thrilled to present a dynamic session that will immerse you in the cutting-edge features and enhancements that redefine the way you engage…

ORACLE CLOUD CX CX – Service: Empower with Agent Insights Description: Join the Oracle B2C Service Product Management team to hear a deep dive into Agent Insights configurations and capabilities. Presented by: Diana Hunt - Product Manager, Oracle CX Service Jijo Zacharias - Manager, Applications Development, Oracle CX Service Kent Swartz - Senior Director, Product…

ORACLE CLOUD CX CX – Service: Oracle B2C Service - Release Details - 24B Description: Join the Oracle B2C Service Product Management team for a presentation detailing the new B2C Service (aka Service Cloud; RightNow) features and functionality released in 24B. This session will be beneficial to all users of Oracle B2C Service. Presented by:…

ORACLE CLOUD CX CX – Service: Oracle B2C Service - Accelerate Automation with Enhanced Business Rules Features Description: Discover the new enhancements in Enhanced Business Rules that includes new actions, improved error messages and notifications, usability enhancements, and performance improvements. Oracle B2C Service administrators can leverage these enhancements and expand the automation coverage. Presented by:…

ORACLE CLOUD CX CX – Field Service: 24B Release Deep Dive Webinar Description: Oracle Field Service product experts will host a live webinar on May 22nd. We will review new feature enhancements, demo new product functionality, and host a live Q&A. Presented by: Faiza Tajammul - Vice President, Product Management, Oracle Field Service Toni Smith…

ORACLE CLOUD CX CX – Service: Routing 101 Description: Oracle Field Service is the market leading Field Service Management Solution, built from the ground up in the cloud, with innovative AI and ML technology at its core – OFS powers the automated scheduling of some of the largest field service organizations around the world. In…

ORACLE CLOUD CX CX – Sales: Summarize Easily With Rollup Metrics in Redwood Sales Description: Rollups is a framework used extensively throughout the Redwood account experience, and now it's possible to dive into a rolled-up value to explore the activities or transactions that it's made up of. Presented by: Sandeep Chowdhury - Product Manager, Oracle…

ORACLE CLOUD CX CX – CPQ: Key highlights and best practices related to CPQ 24B Description: Join the Oracle CPQ Center of Excellence team to see how to best take advantage of the latest updates in release CPQ 24B. The COE team will dive into key functional areas and outline best practices on how you…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service - Release Details - 24B Description: Join the Oracle Service Product Management team for a presentation detailing the new Features and functionality included in the 24B update to Fusion Service. This session will be beneficial to enterprise customer service managers interested in Oracle Fusion Service. Presented…

ORACLE CLOUD CX CX – Sales: Account Hierarchies As Part Of The Account Experience With Redwood Sales Description: Information about a customer account hierarchy is now a mainstream feature within the overall Redwood account interface. In addition to sellers being able to visualize and inspect their parent and child accounts in an interactive viewer, information…