ORACLE CLOUD CX CX – Service: Fusion Service Roadmap Highlights - 23D and 24A Description: Join the Oracle Service Product Management team to learn about the exciting new features included in the latest update to Fusion Service. This session will be beneficial to enterprise customer service managers interested in Oracle Fusion Service. Presented by: Toni…

ORACLE CLOUD CX CX – Service: B2C Service Roadmap Highlights – 23D and 24A Description: Join the Oracle Service Product Management team to learn about the exciting new customer driven enhancements planned to be included in upcoming updates to Oracle B2C Service (aka Service Cloud; RightNow). This session will be beneficial to all users of…

ORACLE CLOUD CX CX – Sales: Automate with Routines Description: Learn how Routines can help you automate data hygeine and activity management. Presented by: Adam Thomas, Senior Product Manager, Oracle CX Sales Jaya Sridhar, Director, Product Management, Oracle CX Sales Marta Studinger, Senior Principal Product Manager, Oracle CX Sales PLEASE NOTE: In order to attend…

ORACLE CLOUD CX CX – Marketing: Oracle Eloqua Deep Dive: SMS Description: Join this session to learn how to effectively leverage the SMS channel in your marketing campaigns. We will deep dive on the the new Eloqua SMS features, best practices for using and for data movement from Eloqua to SMS. Presented by: Abhinav Srivastava,…

ORACLE CLOUD CX CX – Sales: Access Groups Deep Dive & Migration Description: Please join us for an overview and important information on how to get started using Access Groups. Presented by: Adam Thomas, Senior Product Manager, Oracle CX Sales Uday Shankar Reddi, Principal Product Manager, Oracle CX Sales Jaya Sridhar, Director, Product Management, Oracle…

ORACLE CLOUD CX CX – Service: B2C Service - Oracle Knowledge Advanced Description: Join this event to get an overview of Oracle Knowledge Advanced and learn about some of the new and upcoming features. Presented by: Anu Mohan, Senior QA Engineer, Oracle Knowledge Advanced, Oracle CX Service Jaisheela Arumugam, Senior QA Engineer, Oracle Knowledge Advanced,…

ORACLE CLOUD CX CX – General: Digital Experience for Communications (DX4C) - Assisted Experience: 23D Quarterly Release TOI Description: The session will cover the enhancements and key features of DX4C - Assisted UX released in 23D. The session will be beneficial to all users of DX4C - Assisted UX. Presented by: Dominque Palombieri, Senior Principal…

ORACLE CLOUD CX CX – General: Digital Experience for Communications (DX4C) - Launch: 23D Quarterly Release TOI Description: The session will cover the enhancements and key features of DX4C - Launch released in 23D. The session will be beneficial to all users of DX4C - Launch. Presented by: Shruthi Kallaje, Senior Principal Product Manager, Oracle CX…

ORACLE CLOUD CX CX – General: Digital Experience for Communications (DX4C) - Buying: 23D Quarterly Release TOI Description: The session will cover the enhancements and key features of DX4C - Buying released in 23D. The session will be beneficial to all users of DX4C - Buying. Presented by: Balaji Narasimhan, Product Management Director, Oracle CX…

ORACLE CLOUD CX CX – Field Service: Office hours - Comprehensive View of Asset Details Description: Join us in Oracle Field Service Office hours, this office hours focuses on “Asset Details” functionality which provides a single view of asset information to dispatchers and mobile field service technicians. Asset information includes asset pictures, historical and upcoming…