ORACLE CLOUD CX CX – Marketing: CRM Is Just an Expensive Rolodex: Busting the Top CRM Myths for Finance Leaders Description: It’s time to retire the Rolodex-era mindset. Many finance leaders still view CRM as a digital contact list: a place for sellers to track notes, log calls, and occasionally run pipeline reports. But in…

ORACLE CLOUD CX CX – General: Beyond CRM: AI-First Customer Experiences with Full Enterprise Context Description: The future of customer experience goes beyond traditional CRM and what humans alone can deliver. Customers now expect instant, personalized, trusted service, sales, and marketing. But true transformation requires the full enterprise. Finance, supply chain, logistics, and HR all…

ORACLE CLOUD CX CX – Let's Talk Tech: AI Agent Studio - Building a Custom Agent with External REST APIs Description: Ready to take the next step in your AI Agent Studio journey? This session is for users who are already familiar with the basics of AI Agent Studio and are ready to build more…

ORACLE CLOUD CX CX – Siebel CRM: Configuring Intelligent Search for your Siebel CRM Description: Get hands-on with Intelligent Search in this technical session designed for Siebel administrators, system integrators, and partners. Learn to configure OpenSearch integration with Siebel CRM, create search categories, optimize queries, and troubleshoot with confidence. This session gives you the tools…

ORACLE CLOUD CX CX – Service: Service Automation in Action: Any Product, Anytime, Anywhere Description: From home electronics to heavy equipment, every product demands a unique service approach - delivered across digital channels, contact centers, depots, and field teams. But fragmented tools make it hard to automate and scale. To meet rising expectations, you need…

ORACLE CLOUD CX CX – Sales: The Future of Sales: Unify at Scale or Fragment and Fail Description: The market has forgotten the “R” in CRM. Relationships are won or lost in small moments: a mismatched invoice, a missed renewal, a stalled deal. Fragmented quoting, billing, and renewals starve both the business and AI of…

ORACLE CLOUD CX CX – Sales: The Future of Sales: Unify at Scale or Fragment and Fail Description: The market has forgotten the “R” in CRM. Relationships are won or lost in small moments: a mismatched invoice, a missed renewal, a stalled deal. Fragmented quoting, billing, and renewals starve both the business and AI of…

ORACLE CLOUD CX CX – Siebel CRM: Accelerate User Productivity with Intelligent Search Description: Simplify user experience and boost productivity in Siebel CRM with Intelligent Search. This overview is tailored for CRM leads and application users who want to understand how to streamline information access, reduce button clicks and accelerate decision-making. Learn about the key…

ORACLE CLOUD CX CX – Service: B2C Service Roadmap Highlights for 25D and 26A Description: Join the Oracle B2C Service Product Management team as we present the roadmap for 25D and 26A. The presentation includes an overview of the exciting new features and enhancements we plan to deliver for Oracle B2C Service users. This session…