ORACLE CLOUD CX CX – Service: Measuring What Matters: Turning AI Insights into Service Outcomes Description: Enabling AI is just the beginning - measuring its impact is where the real value emerges. In this session, learn how Oracle Service is helping organizations (including Oracle’s own support teams) go beyond siloed Service data, to leveraging all…

ORACLE CLOUD CX CX – Service: State of the Product: Help Desk in the Redwood Experience in 2026 Description: This session will review accomplishments of 2025 and provide a demo showcasing the current state of the Fusion Help Desk. We'll also summarize the direction of the product and program for 2026. Presented by: Michelle Walter…

CX – Marketing: A CFO's Guide to Customer Data Platforms Description: Customer data platforms (CDPs) are at the top of every CMO’s agenda. But, more recently, CDPs have evolved from a fancy marketing segmentation tool to become the critical data infrastructure for how an enterprise knows and does business with its best customers. CDPs can…

ORACLE CLOUD CX CX – Marketing: 10 CDP Use Cases for Marketers and Sellers to Increase Revenue Description: Join this session for inspiration on how to build your roadmap for demonstrating the value of a CDP and unified customer data. Learn about the top high-ROI use cases for marketing and sales teams. First, we’ll explore…

ORACLE CLOUD CX CX – Let's Talk Tech - Simplifying Extension Deployment and lifecycle management in VB Studio Description: Join us for an insightful session exploring Oracle Visual Builder Studio’s streamlined deployment features that eliminate the complexities of traditional CI/CD pipelines. Discover how enhanced Publish, simplified Deploy feature, and the Manage Extension Lifecycle (MEL) page…

ORACLE CLOUD CX CX – Commerce: See What's New in Oracle Commerce - Update 25D and End of Year Wrap Up Description: Join us for the 25D release, where we explore the latest innovations shaping the future of Oracle Commerce. We’ll cover: What’s new in Oracle Commerce for 25D Key updates to Commerce for CPQ,…

ORACLE CLOUD CX CX – Sales: How Oracle Uses AI in Fusion Sales to Boost Performance and Productivity Description: In this session, Oracle sales and product leaders will share how we use Fusion Sales and the AI embedded in the application to help our sellers focus on the right opportunities, show up prepared for every…

ORACLE CLOUD CX CX – Sales: 25D Incentive Compensation Release and Roadmap Description: Join us for the latest releases and see what is on the horizon for Oracle Incentive Compensation. Presented by: Elizabeth Shaheen - Director, Product Strategy, Oracle Chad Bryant - Senior Product Manager, Oracle Jaideep Nair - Senior Product Manager, Oracle Jon Kim…

ORACLE CLOUD CX CX – Service: RightNow Road to Fusion: Get to Know Oracle Fusion Service Description: Bring your customer service into the agentic era. In this exclusive, 60-minute session, you'll hear directly from the team behind Fusion Service: Why we built Fusion Service to solve today's service challenges The power of embedded AI The…

ORACLE CLOUD CX CX – Siebel CRM: Workflow-First: Practical Alternatives to Scripting Description: Tired of writing and maintaining custom scripts for common business logic? In this webinar, we’ll show how to design and deliver process automation using Workflow tools to reduce or eliminate scripting. We’ll cover when to choose Workflow over code, common patterns (approvals,…