ORACLE CLOUD CX CX – AI Agent Studio Monthly Office Hours Description: Join us for Office Hours with the AI Agent Studio Team!  Bring your questions, get live guidance, and learn best practices for building and deploying AI agents.  This session is open to customers and partners from all Fusion pillars (HCM, SCM, ERP, EPM,…

ORACLE CLOUD CX CX – Field Service: 25D Release Deep Dive Webinar Description: Oracle Fusion Field Service product experts will host a live webinar on November, 21st. We will review new feature enhancements, demo new product functionality, and host a live Q&A. Presented by: Faiza Tajammul - Vice President, Product Management, Oracle Fusion Field Service…

ORACLE CLOUD CX CX – Service: Fusion Service Release Details for 25D Description: Join the Oracle Fusion Service Product Management team as we demonstrate key features and functionality released in 25D. This session is beneficial to all those who administer, configure, develop for, and use the Oracle Fusion Service solution. Presented by: Justin Anderson -…

ORACLE CLOUD CX CX – Service: Measuring What Matters: Turning AI Insights into Service Outcomes Description: Enabling AI is just the beginning - measuring its impact is where the real value emerges. In this session, learn how Oracle Service is helping organizations (including Oracle’s own support teams) go beyond siloed Service data, to leveraging all…

ORACLE CLOUD CX CX – Service: Keep the Human, Add the Scale: AI Agents in Service Operations Description: As service expectations grow and teams stay lean, AI offers a way to scale without sacrificing quality - or the human touch. In this session, learn how Oracle Service and Oracle AI Agent Studio pair generative, agentic…

ORACLE CLOUD CX CX – Marketing: CRM Is Just an Expensive Rolodex: Busting the Top CRM Myths for Finance Leaders Description: It’s time to retire the Rolodex-era mindset. Many finance leaders still view CRM as a digital contact list: a place for sellers to track notes, log calls, and occasionally run pipeline reports. But in…

ORACLE CLOUD CX CX – General: Beyond CRM: AI-First Customer Experiences with Full Enterprise Context Description: The future of customer experience goes beyond traditional CRM and what humans alone can deliver. Customers now expect instant, personalized, trusted service, sales, and marketing. But true transformation requires the full enterprise. Finance, supply chain, logistics, and HR all…

ORACLE CLOUD CX CX – Let's Talk Tech: AI Agent Studio - Building a Custom Agent with External REST APIs Description: Ready to take the next step in your AI Agent Studio journey? This session is for users who are already familiar with the basics of AI Agent Studio and are ready to build more…

ORACLE CLOUD CX CX – Siebel CRM: Configuring Intelligent Search for your Siebel CRM Description: Get hands-on with Intelligent Search in this technical session designed for Siebel administrators, system integrators, and partners. Learn to configure OpenSearch integration with Siebel CRM, create search categories, optimize queries, and troubleshoot with confidence. This session gives you the tools…