Artificial intelligence continues to reshape how enterprises support their users, and PeopleSoft customers are now gaining access to powerful new capabilities that streamline conversations, accelerate insights, and surface knowledge instantly. In her RECONNECT Dive Deep 2025 session, Jyoti Shah demonstrated how Oracle Digital Assistant (ODA) paired with Generative AI and Retrieval-Augmented Generation (RAG) transforms PeopleSoft into an interactive, intelligent, and conversational experience that reduces friction and unlocks faster decision-making.  

From simplifying benefits updates to enabling natural-language document search, Shah’s session offered a deep dive into how organizations can implement AI-driven chatbots to reduce call volumes, improve HR and payroll efficiency, and create a more intuitive support experience.