ORACLE CLOUD CX CX – Sales: Access Groups Deep Dive & Migration Description: Please join us for an overview and important information on how to get started using Access Groups. Presented by: Adam Thomas, Senior Product Manager, Oracle CX Sales Uday Shankar Reddi, Principal Product Manager, Oracle CX Sales Jaya Sridhar, Director, Product Management, Oracle…

ORACLE CLOUD CX CX – Service: B2C Service - Oracle Knowledge Advanced Description: Join this event to get an overview of Oracle Knowledge Advanced and learn about some of the new and upcoming features. Presented by: Anu Mohan, Senior QA Engineer, Oracle Knowledge Advanced, Oracle CX Service Jaisheela Arumugam, Senior QA Engineer, Oracle Knowledge Advanced,…

ORACLE CLOUD CX CX – General: Digital Experience for Communications (DX4C) - Assisted Experience: 23D Quarterly Release TOI Description: The session will cover the enhancements and key features of DX4C - Assisted UX released in 23D. The session will be beneficial to all users of DX4C - Assisted UX. Presented by: Dominque Palombieri, Senior Principal…

ORACLE CLOUD CX CX – General: Digital Experience for Communications (DX4C) - Launch: 23D Quarterly Release TOI Description: The session will cover the enhancements and key features of DX4C - Launch released in 23D. The session will be beneficial to all users of DX4C - Launch. Presented by: Shruthi Kallaje, Senior Principal Product Manager, Oracle CX…

ORACLE CLOUD CX CX – General: Digital Experience for Communications (DX4C) - Buying: 23D Quarterly Release TOI Description: The session will cover the enhancements and key features of DX4C - Buying released in 23D. The session will be beneficial to all users of DX4C - Buying. Presented by: Balaji Narasimhan, Product Management Director, Oracle CX…

ORACLE CLOUD CX CX – Field Service: Office hours - Comprehensive View of Asset Details Description: Join us in Oracle Field Service Office hours, this office hours focuses on “Asset Details” functionality which provides a single view of asset information to dispatchers and mobile field service technicians. Asset information includes asset pictures, historical and upcoming…

ORACLE CLOUD CX CX – General: CX4U Agent Service and CX4U Sales: 23D Quarterly Release TOI Description: This session will cover the enhancements and key themes for CX4U Agent Service and CX4U Sales released in 23D. The session will be beneficial to all CX4U Agent Service and CX4U Sales users. Presented by: Siddhant Mohindra, Senior…

ORACLE CLOUD CX CX – General: Digital Experience for Communications (DX4C) - Unassisted UX (Storefront): 23D Quarterly Release TOI Description: The session will cover the enhancements and key features of DX4C - Unassisted UX released in 23D. The session will be beneficial to all users of DX4C - Unassisted UX (Storefront). Presented by: Ganesh Nayar,…

ORACLE CLOUD CX CX – Siebel: Siebel CRM Event Pub/Sub Walkthrough and Best Practices Description: Siebel CRM Event Pub/Sub is a new framework for Event Driven communication between Siebel Components and external event driven systems. This allows event publishing to and consuming from Kafka, considering various use cases of a typical Siebel CRM implementation. Kafka…

ORACLE CLOUD CX CX – Service: Oracle B2C Service - 23C Release Highlights Description: Join the Oracle Service Product Management team for a presentation detailing the new B2C Service (aka Service Cloud; RightNow) features and functionality released in 23C. This session will be beneficial to all users of Oracle B2C Service. Presented by: Kent Swartz,…