ORACLE CLOUD CX CX – General: Get Started Today With The First Enterprise Agents for CX Description: It’s an age- old problem: Customer experience teams across marketing, sales, and service need to accelerate to keep ahead of customer expectations, but they can’t scale or sustain efforts and budgets to get…

ORACLE CLOUD CX CX – Siebel CRM: A Primer on Siebel Deployment: Best Practices, Roadmaps, and Accessibility Insights Description: Join our webinar to discover important best practices for deploying Siebel. We will provide a roadmap on how Siebel certifications, Siebel Updates work. Get hands-on with dow…

ORACLE CLOUD CX CX – Sales: Productivity Apps - Unveiling the Latest Innovations and a Glimpse into the Future Description: Explore the cutting-edge advancements in Productivity Apps. Uncover the latest features across various platforms, including Mobile, Redwood UX, and Microsoft Outlook. Get an excl…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service Roadmap Highlights for 25B and 25C Description: Join the Oracle Fusion Service Product Management team as we present the roadmap for 25B and 25C. The presentation includes an overview of the exciting new features and product enhancements that we…

ORACLE CLOUD CX CX – Integrating Telephony with Fusion Service Redwood: A Deep Dive into Vendor Accelerators Description: Are you exploring options to integrate telephony into your call center using Fusion Service Redwood? Join us for an informative session where we’ll walk you through various telephony v…

ORACLE CLOUD CX CX – Service: Enhancing Fusion Service Center: Implementing a Tab-Versioned UI for a Seamless Experience Description: Join us for an in-depth walk-through on extending Fusion Service Center to replace the default foldout page with a tab-versioned UI. This approach addresses a common re…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service Queue Assignment Rules Description: Join this session to learn about: Agent roles and privileges Aspects to be considered when creating assignment rules How the automatic queue assignment works. Presented by: Teo Popescu - Senior Technical Suppo…

ORACLE CLOUD CX CX – Service: B2C Service Release Details for 25A Description: Join the Oracle B2C Service Product Management team as we demonstrate key features and functionality released in 25A. This session is beneficial to all those who administer, configure, develop for, and use the Oracle B2C Service…

ORACLE CLOUD CX CX – Fusion Service: Road to Redwood Description: You've probably heard of Redwood, but do you truly understand the range of benefits it can offer your organization? Join us for an insightful conversation on modern best practices and the tangible advantages that Redwood can bring to your se…