Tag: Chatbots

Quest Forum Digital Event 2020

The pace of innovation has never moved so fast. Manufacturing, automotive, and high tech companies are transforming, resulting in improved performance, faster innovation, better customer service, and increased market share. Advanced technologies are enabling new business models previously considered unrealistic or impossible. If you are not taking advantage of these advanced technologies to transform your business, you run the real risk of being left behind. In this session, learn what manufacturing leaders are doing today, what keeps them up at night, and how they are hyper-focused on making the transition.

Quest Forum Digital Event 2020

Robotic Process Automation, Digital Assistants & Chatbots, Artificial Intelligence (AI), Machine Learning (ML) - Why they are important and have an ROI.

Quest Forum Digital Event 2020

Anyone can build a chatbot but it takes experience and expertise to build a GOOD chatbot. Simply knowing the building blocks for building a chatbot and how to piece them together doesn't guarantee that what you build will be fit for purpose or add value to the business. You need to know the life lessons, tips, tricks, and pitfalls that can only be discovered through real-world implementations. In this theater session learn the top design tips for building digital assistants and chatbots, all learned from many live implementations.

Quest Forum Digital Event 2020

Conversation is the most natural form of communication for humans since the dawn of time. However, interacting with computer systems such as enterprise applications and data required special user interfaces that evolved from text to graphical UI to touch. While interactions have become progressively easier, none of these mechanisms matches the simplicity of a conversational user interface. In this session see how conversational AI and speech recognition has finally matured to support effortless interaction with enterprise systems and data as it evolves to understand context and complex speech patterns. Instead of simple chatbots, digital assistants are taking over, and this session looks into the future of this space.

Quest Forum Digital Event 2020

Whether looking to add new capabilities to extend Oracle SaaS or create ways to support new business models, companies are under tremendous pressure to deliver innovation on top of modern ERP/SCM/HCM and CX systems. Oracle Cloud Platform's intelligent automation capability combines the AI/ML power of Oracle Digital Assistant, Oracle Integration, Oracle Visual Builder, and Oracle Content and Experience to automate and design new experiences across and beyond Oracle SaaS. Join this session to see how Oracle’s AI-powered, developer-friendly Cloud Platform enables Oracle SaaS extensibility while ensuring upgrades, and assimilates intelligent automation seamlessly. Hear how a customer was empowered to deliver innovative ways to engage with Oracle SaaS.

Apr 23 @  3:30pm

  Come to this session to hear the latest innovation for Oracle PeopleSoft and JD Edwards users. Conversational User Interface, or ChatBots, have created a new and easier way to access your Oracle Application Unlimited Apps. Objectives: Learn how Digital Assistant can provide a conversational User Interface to PeopleSoft and JD Edwards applications. Meet Oracle…

A recent Oracle blog, written by Frank Nimphius, explored how to integrate frequently asked questions (FAQs) with Q&A intents and framework in Oracle Digital Assistant. Creating a bot to provide answers to frequently asked questions (FAQs) is a popular first chatbot project. The expectation is that the chatbot will reduce the number of calls needing to be handled by a human and that it will increase the number of service requests that can be processed within a given time. Chatbots that answer questions certainly live up to that expectation, but they are not very engaging and certainly could do more.

Margaret Lindquist, Oracle BRANDVOICE contributor, wrote in Forbes about how the University of Adelaide is leveraging Oracle Digital Assistant (ODA) to answer important attendance eligibility questions from potential students and, ultimately, substantially grow its student population within the next five years. Catherine Cherry, the school’s director of prospect management, is putting innovative technologies to work to help meet that goal.

During Quest Experience Week (QXW) 2019, we explored the world of chatbots, digital assistants, and the future. There are thousands of chatbots in use today, and if you’ve called or texted a customer services group, then you’ve likely encountered one. It's important to understand where chatbots are in use and what their value is to both the individual and the organization. There are both simple and more complex use cases for the implementation and use of chatbots and digital assistants within a modern ERP application.

With the technology tools that are available from Oracle and JD Edwards EnterpriseOne, you can quickly provide information to individuals in your organization.