Tag: Chatbots

Presented at RECONNECT Envision 2021

Session ID: 101490

Attend this session to learn more about how you can provide a modern, chatbot user experience for your employees. We will review the architecture of how chatbots work within the PeopleSoft environment and provide product demos of some of the already available chatbots. You will also hear about the enhancements we are making to chatbots including support for multiple languages, using chatbots in clustered PeopleSoft environments, among others. We will cover what you need to do to get started with your PeopleSoft chatbot journey.

  • Quest Customer Learning Team
  • Recordings & Presentations
  • 5/10/21

Presented at RECONNECT Envision 2021

Session ID: 101390

Benefits Assistant ChatBot, Fluid Benefits Summary, Benefits WorkCenter and Multiple Document Upload and Approval for Life Events are just a few of the newest enhancements in Benefits that we will explore in this session. We will also review Roadmap items like Kibana Visualizations for the Benefits Administrator, Documents Approval and Upload for Dependents, and Benefits Plan Comparisons.

  • Quest Customer Learning Team
  • Recordings & Presentations
  • 5/10/21

Presented at RECONNECT Envision 2021

Session ID: 101180

Several customers are already in production with Chatbots in PeopleSoft.  Learn how they successfully deployed their chatbots and how they continue to improve them. These customers will relate how they achieved greater success rates than with human agents, that their bots are available 24/7, and how they received phenomenal user satisfaction.

Presented at RECONNECT Envision 2021

Session ID: 100080

PeopleSoft delivers a comprehensive Chatbot Integration Framework and pre-built chatbots that can be easily deployed using Oracle Digital Assistant (ODA) platform cloud service. Customers can leverage the powerful features of the ODA platform to build and deploy chatbots that can offer rich user experience, high efficiency, and significantly lower user-support costs. 

In this session, we discuss the key aspects of chatbot deployment that are critical success factors and when executed well, can provide a transformative deployment that offers true business value.

Presented at RECONNECT Envision 2021

Session ID: 100430

Join this session to learn how to optimize your business processes through the thoughtful use of Robotic Process Automation (RPA) software, Chatbot technology, and other tools. When it comes to emerging technology, one size does not fit all – so we will identify the strengths and weaknesses of RPA and Chatbots, as well as detail the difference between process automation and process acceleration. We’ll showcase opportunities within your organization to automate low value-add repetitive tasks with these automation tools.

During Quest Forum Digital Event: PeopleSoft Week, a team from Oracle presented a look at chatbots for PeopleSoft HCM. The presenters included:
-Robbin Velayedam, Senior Director, PeopleSoft HCM Strategy
-David Bain, Senior Director, PeopleTools Strategy
-Samidha Rege, Product Manager, PeopleSoft HCM
-Joe Huang, Product Management, Oracle Digital Assistant

We are excited to introduce Quest’s brand-new PeopleSoft playlists on the Quest YouTube channel! These YouTube playlists make it easy for you to access trending content about hot topics in one place.

We've got more playlists on the way, but for now, check out some of the most popular sessions from recent Quest events covering these four areas:  
-Digital Assistants 

Be sure to subscribe to the Quest Oracle Community YouTube channel for the latest how-to videos that are trending among the Quest community, and stay tuned for the release of additional playlists covering popular topics for JD Edwards, Database and Technology, and Cloud users! 

Presented at Quest Experience Week (QXW) - Cloud Day

Chatbots are increasingly becoming more common in Enterprise and Institutions. Most started with simple use cases such as a simple FAQ bot, but in many cases are rapidly hitting the limits of simple Chatbots can do. In this session, we will discuss various enterprise and institutional use cases for Chatbots. We will explore pre-built integration and templates that conversational-enable your Oracle Application deployments. We will also cover the latest innovations in conversational AI technologies – AI-powered Voice engine that you can train, true native multi-lingual support, and Digital Assistants combined with Process Automation to fully realize the promise of what conversational AI can offer.

There seem to be several key factors that are important to enterprises today in regard to conversational AI, including seamless connections with both customers and employees, business agility, continuity, and recovery. Technology has a very important role to play in employee productivity, operational efficiency, work collaboration, speed to market, agile business, supply chain insights, and online engagement. These are all things that conversational AI and digital assistants bring to the table.

During Quest Forum Digital Event: Emerging Technology Day, Oracle's own Joe Huang discussed his tips and best practices for implementing great digital assistants for Oracle applications.