During Quest Experience Week (QXW) 2019, we explored the world of chatbots, digital assistants, and the future. There are thousands of chatbots in use today, and if you’ve called or texted a customer services group, then you’ve likely encountered one. It's important to understand where chatbots are in use and what their value is to both the individual and the organization. There are both simple and more complex use cases for the implementation and use of chatbots and digital assistants within a modern ERP application.

With the technology tools that are available from Oracle and JD Edwards EnterpriseOne, you can quickly provide information to individuals in your organization.

PeopleSoft chatbots enter the digital assistant scene and add accessibility to existing PeopleSoft business applications while modernizing the user experience. To get started with PeopleSoft chatbots, customers need an understanding of not only the current and projected capabilities of chatbots but how digital assistants operate within the PeopleSoft framework. Samidha Rege and Robbin Velayedam of Oracle provided foundational information to get your organization started using PeopleSoft chatbots.

As part of Quest’s 2019 Orchestrator Week, Noel D’Costa, Principal Software Engineer at Oracle, gave a presentation about how to leverage emerging technology like machine learning, robotic process automation, and chatbots in JD Edwards.

The PeopleSoft Chatbot Integration Framework is an important tool that allows PeopleSoft users to integrate PeopleSoft with the Oracle Digital Assistant (ODA) and start leveraging chatbots in their organizations.